Job Title

Technical Team ManagerLocation: Bracknell (on-site, with flexibility for occasional remote work)Salary: Up to £48,000 + up to 5% bonusClearance: Must hold active SC clearance at the point of startingAre you an experienced IT leader ready to take on a people-first management role in a fast-paced, customer-focused environment? This is a fantastic opportunity to lead a team of 11 skilled professionals ranging from junior support engineers to senior network and infrastructure specialists.In this position, you’ll be responsible for managing day-to-day team operations, performance, and development—not hands-on technical work. You'll work closely with internal stakeholders and customers to ensure the delivery of high-quality support services across 1st, 2nd, and 3rd line functions.What You’ll Be Doing:Leading a diverse team of support and infrastructure engineers, overseeing workload distribution, performance, and developmentManaging service performance, workflow allocation, and absence reportingActing as a liaison between technical teams and senior leadership, providing clear updates and performance insightsAssisting in customer communications and supporting leadership on performance-related reviewsCollaborating closely with software support and delivery teams during deploymentsCreating and maintaining documentation for processes, workflows, and performance trackingContributing to recruitment activities and team structure planningParticipating in Change Management and acting as a member of the Change Advisory Board (CAB)Monitoring KPIs and SLAs to ensure service desk efficiencyWhat You Need:Demonstrable experience in performance management and team leadership (ideally 5+ direct reports)Strong understanding of IT infrastructure, especially within the Microsoft/Windows stack (Windows OS, Windows Server, Exchange, AD, VMware)Familiarity with networking concepts and hardware (Cisco and/or Juniper)Comfortable working alongside software delivery teams during deploymentsAble to produce, analyze, and present team performance reportsHighly organised, detail-oriented, and skilled at documentationExcellent interpersonal and stakeholder management skills – able to communicate effectively with customers, engineers, and senior managementExperience in recruitment and developing junior team membersKnowledge of ITIL principles (certification a plus; full training provided if not yet qualified)Linux knowledge is desirableWhat’s on Offer:26 days annual leave + public holidays (with option to buy 3 more)Generous pension – double matching up to 10%Life assurance and healthcare benefitsFlexible benefits package (travel, dental, critical illness cover and more)No on-call dutiesFlexible working options for report writing or personal commitments like school runsAccess to formal and on-the-job training for continuous career growthThis is a great role for someone looking to step into a strategic and people-focused leadership position while staying close to technology and service delivery. If you’re a motivated manager with a background in IT support or infrastructure and want to lead a capable, collaborative team—this could be your next step.Apply now to be considered.