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Company Overview:AMS Group are a full-service professional services firm that create value for mid-market businesses. We do this through our exceptional technical delivery teams and our personalised client approach.Our vision is to be the best advisory-led professional services firm in the mid-market.We are a fast-growing and ambitious advisory-led professional services firm, with a clear strategy for the next phase of our growth plan.Our services within the Group include Audit & Accounting, Tax (Capital Allowances, Private Client, Innovations, Tax Investigations and VAT), and Advisory (Corporate Finance, Business Recovery, Debt Advisory and Insurance).We've achieved 36% year on year growth in revenue, we now employ over 225 employees, with an average client satisfaction score of 98%. We are looking to increase our growth trajectory throughout 2025 and beyond.Role Overview: We are seeking a dynamic and people-centric leader to head up our Business Support & Reception function across the Group. This role is responsible for unifying a currently decentralised team, enhancing service delivery standards, and embedding a high-performance, client centric culture across our workplace environments.This role is initially for a 6-12 month FTC.You will lead the transformation of our admin and front-of-house services, reimagining how they operate through improved processes and tech-enabled solutions. A champion of people and experience, you will play a key role in reinforcing our organisational culture and workplace experience, ensuring every colleague and visitor feels welcomed and supported.Key Responsibilities Leadership & Team DevelopmentLead, manage, and inspire a geographically dispersed team of admin and reception professionals.Build team capability through training, role clarity, succession planning, and performance management.Foster a collaborative and supportive team culture with a clear Group-wide identity.Operational TransformationReview and restructure the business support model to create a cohesive, efficient service across regions.Identify and implement tech-enabled tools and automation to streamline administrative and front-of-house services.Develop and embed standard operating procedures and service level standards.Workplace Experience & CultureEnsure a consistent, high-quality experience for employees and visitors across all offices, aligned with our values.Act as a culture ambassador, organising and supporting internal events, wellbeing initiatives, and group-wide engagement activities.Influence workplace design, service tone, and ways of working through a hospitality and customer-service lens.Service & Stakeholder ManagementAct as the senior point of contact for all administrative and workplace queries.Collaborate with Central Operations and external suppliers to drive seamless operational support across the employee lifecycle.Monitor and report on service performance metrics and continuously improve based on feedback and data.Essential Requirements:Proven leadership experience managing admin, reception, or business support teams across multiple locations.Track record of successfully delivering operational transformation and process improvement.Exceptional interpersonal and communication skills, approachable, diplomatic, and inclusive.Strong organisational and project management skills with a high attention to detail.Desirable:Background in hospitality, workplace experience, or high-end customer service environments.Experience working with technology platforms that support business support functions (e.g., room booking, visitor management, workflow automation).Passionate about culture, engagement, and creating memorable workplace experiences.Why Join Us?This is a unique opportunity to shape and elevate the employee and visitor experience across a values-led organisation. If you are energised by building teams, leading change, and delivering excellence through people and process, this role offers a platform to make a lasting impact.