Job Title

About Us:Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.We are looking for a dedicated and versatile individual to join our team as an ACMS Administrator.The role:Provide operational technical support for front-line staff and managers using the ECMS, distinct from IT hardware support.Training and Support: Develop briefing materials, conduct depot surgeries, and support ECMS champions with advanced knowledge and training.Process Improvement: Identify and convert depot processes to electronic formats, and work with IT to review and test software updates.Data Management: Provide managers with back-office data reports, manage the Document Distribution library, and ensure all colleague information is up-to-date.Liaison and Coordination: Liaise with the ECMS provider for bug reporting and support, and coordinate with Driver Management, Customer Experience, and Control for data gathering and competency.Administrative Duties: Manage all administrative procedures related to the ECMS database, including future module add-ons, and support the Operations Standards Manager with train driving license applications and periodic reports.Strategic Development: Collaborate with the IT Team and Operations Standards Manager to replace paper-based processes and develop the ECMS database into a strategic business system.Good Practice: Identify, introduce industry good practice, and attend and attend events hosted by the EMCS provider & wider industry workshops and forums.Experience, Knowledge & Qualifications Required:Knowledge of the c2c Safety Management System preferred but not essentialWorking knowledge of current ECMS technology preferred but not essentialCompetent in Microsoft Office applications, particularly ExcelGood communication skillsExperience of competence management systems desirable