Job Title

What the Director, Patient and Site Engagement doesThe Patient and Site Engagement Director applies their therapeutic expertise and experience in Patient support solutions and is tasked with defining, embedding and scaling Patient focused planning into Worldwide’s strategic approach to study planning and successful delivery. This role will oversee implementation of best practice approaches for the Patient engagement team and be responsible for innovation in the patient and site engagement and support setting. The Patient and Site Engagement Director will be responsible for embedding optimized processes into Worldwide’s capabilities to support new business pursuits and to ensure studies are set up for successful delivery. The role will enable and manage collaborative interactions both internal and external – to generate indication level and clinical trial-specific insights across our portfolio of trials, to ensure we have a systematic approach to assessing potential barriers to study participation and that tailored patient and site support strategies are recommended and incorporated into the solutions that Worldwide develops for our customers. This role requires experience in setting new processes and will act as a thought leader for Worldwide – the Director of Patient and Site Engagement will establish close partnerships across internal and external stakeholders, defining “best practice approaches” to ensure detailed understanding of the patient journey are incorporated into our new business pursuits and so that site-specific needs related to patient engagement, recruitment and retention, are effectively communicated and where possible any risks are reduced with appropriate support or mitigating actions clearly defined and articulated. What you will doResponsible for defining and reporting key performance indicators to Patient and Site Solutions leadership and SLT where needed – for Patient and Site engagement activitiesEstablish infrastructure to track KPIs and metrics and measure the impact of patient and site support strategies on clinical trial delivery performance across our departmentManage team members within the Patient and Site Engagement team – act as coach and mentor and support career development of more junior team membersOversee implementation of best practice approaches within Patient and Site engagement teamContinually assess gaps and innovation in this space and provide recommendations accordinglyFoster collaboration and proactively engage with and support the Strategic Feasibility assessment during proposals phase, including providing Study Burden Analysis, and Patient and Site insights, so that patient-focused and site engagement study risks are incorporatedWhat you will bring to the rolePassion for ensuring patient viewpoint is comprehensively represented in the trial planning and delivery process and have a desire to optimize patient experiences in clinical studiesUnderstanding of patient and site burden risks in clinical trialsEffective communication skills, both written and spoken English, able to demonstrate the ability to write persuasivelyBasic understanding of clinical drug development across a broad range of therapeutic areasYour experienceMinimum Bachelor’s degree or equivalent10+ years’ of transferrable experience in medical, healthcare, scientific or related field, with preference for experience in Patient engagement, recruitment & retention, feasibility or site-study coordination research rolesExperience in line management within an expert functionKnowledge of the principles of Good Clinical PracticeMust have competent computer skills in MS Word, Excel, and PowerPoint