Job Title

Location:Remote (UK-based preferred)Part-time – approx. 15–18 hours per week (potential to grow)About Us:We are a growing, self-funded childcare training provider, offering both long and short-term courses — including a 3-month NCFE CACHE Home-Based Childcare course and an 18-month NCFE CACHE LEVEL 3 Educator programme. We are committed to delivering a supportive, professional, and high-quality experience to all our learners, most of whom are self-funding.The Role:We’re looking for a reliable, organised and friendly professional to coordinate learner progress, assessor communication, and key operational tasks. You’ll play a pivotal role in making sure nothing falls through the cracks — from tracking learner progress, to organising assessor meetings, chasing payments, and onboarding new students. This is a hands-on, proactive role that combines operational management with liaison between learners and assessors.Key Responsibilities:Monitor student progress on both courses and ensure timely assessor feedbackLiaise with assessors (3 currently) and EQA to maintain standardsOrganise and chair standardisation meetingsReview new learner application forms and handle onboarding communicationBe the main point of contact for learners: proactive check-ins, reminders, encouragementTrack and manage student payment plans/instalments (via spreadsheet or system)Support internal quality assurance processes and learner recordsSpot risks early (non-submissions, non-payments) and flag them to the managementMaintain operational oversight and communicate regularly with the managementContribute ideas to improve learner experience and operational systemsOrganise and standardise communication and processes when launching new courses – including learner information, expectations, and system setup – to ensure consistency and clarity from the startPerson Specification:Essential:Assessor qualification and experienceExcellent organisational skills and attention to detailStrong interpersonal skills – warm, transparent, and proactive communicationExperience liaising with learners and/or assessorsConfident using spreadsheets, systems, and task tracking toolsAble to take initiative and manage multiple priorities independentlyDesirable:Experience organising standardisation or quality assurance meetingsBackground in childcare training or adult educationFamiliarity with payment tracking and small business operationsWhat We Offer:A flexible, remote working role with room to growSupportive and collaborative team cultureOpportunity to shape systems and processes from the ground upFuture potential to move into a more strategic position as we expandTo Apply:Please send your CV and a brief cover letter explaining why you’re interested in the role and how your experience aligns with the requirements.Job Types: Part-time, FreelancePay: From £18.00 per hourExpected hours: 10 – 15 per weekReference ID: 1707 33