Job Title

We're hiring: Resort Director - St Michaels Resort, FalmouthThis is a unique opportunity to lead one of the South West’s most iconic resorts.St Michaels is a multi-award-winning resort set beside Blue Flag Gyllyngvase Beach in Cornwall’s most vibrant town, Falmouth. With a 96-bedroom hotel, sea-facing apartments, a nationally recognised spa, and an extensive health club, we’re proud to deliver exceptional guest experiences year-round.We're now looking for an outstanding Resort Director to lead our resort-wide team and drive the next stage of our growth.Role PurposeThe Resort Director is responsible for the strategic leadership, commercial success, operational excellence, and cultural embodiment of St Michaels Resort. This role ensures the resort consistently delivers an exceptional guest experience while achieving financial goals and fostering a motivated, engaged workforce.Your Background and ExperienceYour career will have progressed rapidly in the hospitality sector and you will have stood out from your peer group You will have progressed to a General Manager level position, and then repeated that in a more complex environmentMost of your experience will have been in the UK leisure hotel/resort environmentYou will have had real responsibility across every element of your business, without relying on a head office. You will have strong commercial acumen with demonstrated P&L managementExpertise in operational leadership across multiple departmentsExcellent leadership skills with the ability to inspire, engage, and develop teamsExceptional communication and interpersonal skillsExperience driving guest satisfaction and maintaining high service standardsSkilled in financial planning, budget management, and performance analysisDelivering budgets and outstanding financial results through boosting sales and tightly controlling costs according to quite rigid KPIsDemonstrating real entrepreneurial flair Additional Desirable Skills & ExperienceExperience in the wellness, spa, and leisure sector.Previous experience in independently owned or boutique luxury resorts.The development of a real hospitality brand with a distinctive style and tone of voice Working in a business which delivered exceptional quality Personal attributesPassionate about ensuring guests are delighted and achieving high standards Strong leadership skills which command real respect Authentic, approachable, and visible leader with emotional intelligenceHighly personable Good sense of humour Totally committed and dedicated Highly motivated, pro-active and hands-on Visionary thinker with a pragmatic approach to problem-solvingIntelligent, stimulating and articulate Financially very literate Can move from high level strategy through to tiny detail easilyTotally honest and transparent A strong ambassador for St Michaels Resort’s brand, culture, and valuesJob DescriptionReports toChairman / OwnerDirect ReportsMarketing Director Head of Finance Revenue ManagerHead of SalesOperations Manager Food and Beverage Manager Spa ManagerHealth Club Manager Training ManagerKey ResponsibilitiesStrategic LeadershipLead the development and delivery of the resort’s long-term vision, annual business plan, and key performance indicators (KPIs)Shape and implement strategies to drive occupancy, revenue growth, guest satisfaction, and profitabilityWork closely with the Owner/Board to ensure alignment with the resort’s brand and long-term goalsOperational Excellence and Customer DelightOversee all operational departments including Rooms Division, Apartments, Events, Food & Beverage, Spa & Wellness, and Health Club Ensure seamless daily operations with consistent attention to detail, quality standards, and efficiencyDevelopment and delivery of customer journey / key touchpoints to constantly evolve and improve the customer experience across all of our businessesEnsure the guest experience is personalised as much as possible  Lead a guest-first culture that exceeds expectationsDevelop and deliver an exciting experience and creative product that is revered and “talked about” Ensure compliance to all legislation, health and safety, fire regs, etcSignificantly improve our customer review scores on TripAdvisor, maintaining a 4.5-star rating for the Resort and achieving the same for our restaurants. Deliver a top 3 position versus our competitor set on ReviewPro. Achieve and maintain a score of 9.0 on Monitor and respond to guest feedback, ensuring service recovery where neededImplement continuous improvement processes to elevate service standardsFinancial & Commercial ManagementFull P&L responsibility; develop, manage, and deliver budgetsTight financial control and the achievement/delivery of financial plan, especially EBITDA Implement corrective measures as necessary to ensure profit delivery Review, develop and deliver against all KPIs in the business Drive revenue generation through effective pricing strategies, revenue management, and marketing initiativesEnsure we procure well and get best value across all of our purchases Monitor pricing for all of our products against competitors, the market and our cost base to recommend changes as appropriate People LeadershipLead, inspire, and develop the senior leadership team and broader resort staffFoster a collaborative and high-performance culture aligned with the resort’s valuesOversee recruitment, talent development, retention, and succession planningMeasure and reduce staff turnover Undertake six-monthly staff surveys and demonstrate ongoing improvement in scores relating to job satisfaction, enjoyment of working at St Michaels, and overall staff wellbeingMarketing, Brand and Product DevelopmentCollaborate closely with the marketing and sales teams to ensure the brand is consistently represented and marketed effectivelyWork closely with the Marketing Director to develop our brand promise and ensure it is delivered authentically and creatively across the whole property Evolve the creative delivery of the brand personality in a creative and engaging manner across the whole resort Ensure the delivery of cost effective marketing campaigns to build our brand reputation and deliver our revenue targets Ensure Revenue management and digital marketing are leading edge and demonstrating best practiceTechnologyDevelop our use of technology and AI throughout the business to improve efficiency, sales, costs, and customer experienceInfrastructure and CapExDevelop, plan and execute suitable development / CapEx projects with panache, style and tight cost control to improve the Resort’s reputation and performance Key Performance IndicatorsEBITDA & financial performance as a wholeCustomer Review scores, reputation, and profile Strength of team – staff turnover, staff surveys Repeat purchase and retention Salary and Benefits£100,000 on-target earnings made up of a base salary of c£80,000 and on-target bonus for achieving budget and KPIs Complimentary use of resort facilities including gym, pool, and wellness spaces, spa, food and beverage, etcProfessional development opportunitiesContactNigel Carpenter, Chairman, St Michaels Resortnigelcarpenter@