Job Title

BettingJobs is partnering with a well-established sportsbook and casino operator to in their search for a Safer Gambling Manager. This role will be based remotely within the UK.Responsibilities:Oversee and audit Safer Gambling (SG) policies, processes, manuals, and ensure compliance with all regulations.Manage and develop SG teams, ensuring performance standards, staffing levels, and customer service excellence.Monitor operations, KPIs, volumes, and trends to identify improvements.Handle escalations, complaints, and customer risk assessments, ensuring appropriate due diligence and mitigation.Identify training needs, develop content, and deliver SG training aligned with regulatory changes.Maintain expert knowledge of SG regulations, research, and best practices across jurisdictions.Liaise with internal stakeholders (Compliance, Retail Ops, CDD, AML/Fraud, Finance) to effectively manage SG risks.Develop and manage 24/7 rosters and strategies to safeguard players, ensuring play is enjoyable and affordable.Support Head of Operational Compliance through data analysis and continuous process improvements.Act as SG subject matter expert, providing guidance across departments.Communicate updates to senior leadership and uphold company values and licensing requirements.Requirements:2+ years’ experience in Safer Gambling and/or customer due diligence.Familiarity with gambling licensing, regulatory compliance, and data security.Solid knowledge of the Gambling Commission’s licensing regime and industry best practices.Up-to-date awareness of SG research, technology, and methodologies.Strong communication, risk assessment, and decision-making skills.Ability to draft key policies, apply directives in practice, and manage multiple priorities.Experience in leading, coaching, and developing teams.Capable of working independently, exercising sound judgment, and influencing across the business.