Job Title

Customer Success Manager - Amazon / SaaS• £50,000–£55,000 + bonus• UK, Germany, France | Remote-first, occasional Europe travelWe’re working with a high-growth eCommerce SaaS company helping top global brands thrive across Amazon, Walmart, and other online marketplaces. Following rapid expansion across EMEA, they’re now hiring a commercially-savvy Customer Success Manager to support key clients and drive value through strategic, data-led partnerships.The Customer Success Manager will work across a varied book of commerce clients—guiding onboarding, boosting platform adoption, and identifying growth opportunities. You'll play a key role in shaping how brands get the best from their retail media tools, while feeding insights back to improve product features.Role Highlights– Support onboarding, ongoing optimisation, and retention across a portfolio of clients– Troubleshoot product usage issues and highlight new feature benefits– Recommend upsell opportunities and help clients scale their usage– Share client feedback with Product to influence future roadmap– Stay up to date with retail media trends and Amazon’s latest toolsYou Will Need– Experience managing Amazon accounts in-house or via agency– Familiarity with other retail platforms (e.g., Walmart, Target) is a plus– Analytical approach to account health and performance metrics– Fluent in English + one European language (German, French or Spanish)– Clear communicator, confident managing multiple stakeholdersWhy You’ll Love It– Fully remote role (UK-based) with occasional EU travel– Join a tech-first business that’s scaling fast across EMEA– Exposure to some of the world’s biggest brands and eRetail campaigns– Shape client outcomes and influence future product improvements– Training, mentorship, and real opportunity to grow– Flexible hours and fully remote culture– Laptop, WFH setup, and learning budget provided– Inclusive, collaborative team culture– Clear route to promotion as the company scalesApply now to take your career to the next level with a pioneering company.We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.Due to a high number of applicants, we are only able to respond to successful candidates