Job Title

Operations & Processes Manager: We’re looking for a highly organised, driven PR Operations & Processes Manager to step into an exciting position within the leadership team. Working closely with the Managing Director, you’ll play a pivotal role in shaping our operational strategy and fostering a culture of continuous improvement. Key Responsibilities:Process Optimisation: Develop and refine operational workflows to enhance efficiency and scalability across the agencyResource Management: Oversee resource allocation, ensuring teams are well-supported to meet client demands and project deadlinesTechnology Integration: Implement and manage tools that streamline operations, such as project management and time-tracking systemsFinancial Oversight: Collaborate with finance to monitor budgets, track expenditures, and ensure cost-effective operationsTeam Management: To work closely with the Managing Director to ensure clients are receiving the best possible service from the agencyClient Liaison: To be client-facing where required and an integral part of ensuring client satisfaction is as strong as possiblePerformance Metrics: Establish KPIs to measure operational effectiveness and identify areas for improvementCulture Development: Uphold a strong company culture which is inclusive, motivating and creativeWhat We’re Looking For:-A minimum of 3 years' experience in the PR industry-Strong leadership and communication skills, with a confident and supportive approach-Proven experience with finance administration and structure-Highly organised and process-driven, with strong attention to detail-A proactive team player who thrives in a collaborative environment-Passion for building culture and team morale-An understanding of Brand and Talent sectors is a plusWhat You’ll Bring:-A can-do, solution-focused attitude-Confidence leading a team and making key operational decisions-Ability to juggle multiple projects and keep things moving-Integrity, accountability, and a deep sense of ownership in your work