Job Title

A fast-growing MarTech company, currently scaling across North America and partnering with major global drinks brands, is looking for a Customer Support Representative to join their ambitious, mission-driven team.This company’s innovative platform empowers beverage industry sales teams to quickly produce compliant, customised marketing materials - drastically cutting waste and streamlining sales support.Their purpose? To disrupt a decades-old industry and reduce landfill marketing waste through smarter, tech-enabled solutions.Responsibilities:The Customer Service Representative will be the first point of contact for customers, delivering timely, empathetic, and helpful service.Handling calls and support tickets from global usersSupporting users with software and order-related queriesLeading remote training sessionsEscalating technical issues and bugsCollaborating with internal teams on platform improvementsContributing to customer engagement and training strategiesAssisting with user testing and occasional admin supportRequirements:Previous experience in customer supportStrong communication skills across phone, email and chatConfident using technology and navigating systemsEmpathy, patience, and strong problem-solving abilityAbility to multitask and manage priorities effectivelyTeam player with initiative and adaptabilityWhat's In It For You?33 days holiday (with buy/sell options)Up to 12% pension contributionMental health support and wellbeing daysFlexible/remote working options