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Join to apply for theCustomer Planning Team Leader (Social Housing Repairs)role atJust Size 2 4 days ago Be among the first 25 applicants Join to apply for theCustomer Planning Team Leader (Social Housing Repairs)role atJust Size 2 Get AI-powered advice on this job and more exclusive features. Fixed Term 12 months Full TimeWe are looking to recruit a Supervisor / Team Leader to join our Waltham Forest Team Based at our office at Unit 5 Osprey House, Chingford, London E4 8TD. Fixed Term 12 months Full TimeWe are looking to recruit a Supervisor / Team Leader to join our Waltham Forest Team Based at our office at Unit 5 Osprey House, Chingford, London E4 8TD.About The RoleAs Team Leader / Supervisor, youll be responsible for ensuring the Hub contact centre operations delivers the required performance, whilst continuing our commitment to delivering a great customer contact experience through a variety of customer contact channels, i.e. phone, email, video, social etc.Assessing resourcing requirements and supporting the day-to-day activity, youll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. Youll undertake quality assurance and drive a culture of right first time, as well as assisting and working alongside the Customer Performance Manager to manage the KPIs and ensure SLAs are adhered to. Youll resolve complaints and acknowledge compliments, implementing action plans to address any areas of dis-satisfaction. Youll communicate and manage annual leave and absences and use initiative to assist the team when necessary, covering absence and busy periods.About YouCandidates will have excellent supervisory skills, with previous experience leading and developing a team, ideally within a social housing environment. With the ability to establish and maintain effective customer relationships, youll communicate effectively, both verbally, written and with presentation skills to a range of people and groups. Above all, with exceptional customer service skills, strong administration skills, candidates will have good working knowledge of Microsoft Office.Benefits26 Days Holiday & Bank Hols Enhanced Pension Plan Private Healthcare (including 24hr GP) Life Assurance Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Eye Care VouchersAbout UsMorgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.MSPS are proud to support the resettlement of armed forces personnelPlease refer to full job description upon completing your application.MSPS are proud to support the resettlement of armed forces personnelLNKD1_UKTJ Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Contract Job functionJob function Management and Manufacturing Industries Administrative and Support Services Referrals increase your chances of interviewing at Just Size 2 by 2x Sign in to set job alerts for “Planning Team Lead” roles.London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago Senior Business Planning & Controlling ManagerLondon, England, United Kingdom 3 months ago Enfield, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 6 months ago City Of London, England, United Kingdom £35,000.00-£35,000.00 1 week ago Greater London, England, United Kingdom 2 weeks ago Warehouse Manager (Large Items Warehouse)Brentwood, England, United Kingdom 2 days ago Uxbridge, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago Greater London, England, United Kingdom 1 week ago Expert Senior Manager, Technology Insights GroupLondon, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago Harrow, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 month ago Real Estate Planning and Programme Specialist - EMEALondon, England, United Kingdom 1 week ago Associate Director, Global Supply PlanningLondon, England, United Kingdom 3 months ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. 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