Job Title

1 week ago Be among the first 25 applicants A fast-growing sanitary product manufacturer in London, is currently recruiting an After-Sales Service Manager. The ideal candidate should have 7+ years of completed training as a plumber or professional experience and sound knowledge of the plumbing industry. Business level of English and driving is required for this role. TYPE: Permanent, full-time HOURS: 9:00-17:00, Mon to Fri (office-based) SALARY: up to £63k (base salary, depending on experience) START: ASAP LOCATION: London AFTER-SALES SERVICE MANAGER RESPONSIBILITIES: • Carrying out repairs and maintenance on products • Professional and competent customer service • Co-operation with the internal sales department on customer offers (technical aspect) • Documentation of work orders and timely internal reporting • Independent management of external warehouses • Assessment and qualification of warranty claims • Coordination of orders and own service personnel (in terms of efficiency, time, costs) • Contact person for claim support requests to ensure a quick and effective solution • Organizing an after-sales service network • Coordinating technicians to guarantee efficient order processing (territory allocation) • Collaboration on cross-departmental projects • Continuous monitoring of workflows and processes for the purpose of optimization and cost reduction • Management and development of the after-sales service team, including personnel planning and selection, conducting staff appraisals and appraisal interviews, etc. • The company reserves the right to assign the employee according to the abilities any other reasonable tasks, if necessary only on a deputy basis and/or also at a different location, with the same remuneration AFTER-SALES SERVICE MANAGER REQUIREMENTS: • 7+ years of completed training as a plumber or professional experience and sound knowledge of the plumbing industry • Strong customer and service orientation (with consideration of economic efficiency) • Business level of English • Flexibility and organizational talent • Willingness to travel • Intercultural competence and strong communication skills • Sense of responsibility, independent and team-orientated work • Good knowledge of MS Office applications • Class B driving license ** All applicants must have the unlimited right to work in the UK without future visa sponsorship. *When contacting us, please include the job reference number (Ref: SF46470) at the top of your message. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionIndustries Staffing and Recruiting and Manufacturing Referrals increase your chances of interviewing at Centre People Appointments by 2x Sign in to set job alerts for “Service Manager” roles.Feltham, England, United Kingdom 1 week ago TikTok LIVE - Global Customer Service Operations ManagerLondon, England, United Kingdom 2 weeks ago London Area, United Kingdom £55,000.00-£65,000.00 23 hours ago St Albans, England, United Kingdom 2 weeks ago Brentwood, England, United Kingdom 3 weeks ago Hounslow, England, United Kingdom 1 week ago EMENA Customer Service and Operations ManagerMaidstone, England, United Kingdom 41 minutes ago Bexley, England, United Kingdom 3 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 5 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 5 days ago Watford, England, United Kingdom 1 month ago Customer Services and Operations Manager UK (Maternity Cover)London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago City Of London, England, United Kingdom 1 week ago Maidstone, England, United Kingdom 2 weeks ago Watford, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr