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Join to apply for theOperations Supervisorrole atArriva Group 1 week ago Be among the first 25 applicants Join to apply for theOperations Supervisorrole atArriva Group Job Title:Operations SupervisorLocation:CroydonReports To:Site Operations ManagerDirect Reports:DriversSalary:£37,043.80 per annumHours:38 hours per week (flexibility required to support operational demands)Overtime Rate:£18.68 per hourKey Internal StakeholdersEngineering Health & Safety (incl. Risk) Transcare Training School Customer Service Trade UnionsKey External StakeholdersRegulatory/Statutory Authorities (e.g., TfL) Cleaning Contractors Customers Local BusinessesJob PurposeTo support the effective, compliant, and customer-focused operation of daily bus services at Dartford, contributing to the successful delivery of the site's annual business plan. This role serves as the first point of contact for drivers during daily operations and has responsibility for proactive network and resource management.You will oversee the allocation of duties, respond promptly to incidents (e.g., collisions, passenger injuries, traffic disruptions), and ensure operational continuity and excellence. You will champion a culture of safety, inclusivity, and continuous improvement, aligned with Arriva’s values.Core ResponsibilitiesHealth & Safety Promote a proactive safety culture across the depot and on the road. Identify and resolve unsafe behaviours or conditions. Support compliance with Arriva’s HS&E Management System and safety initiatives. Customer Experience Provide professional, friendly responses to customer inquiries. Investigate complaints and ensure preventative actions are implemented. People Management Ensure timely driver attendance and briefing; allocate vehicles and duties effectively. Maintain uniform and appearance standards. Support employee development and foster a culture of Equality, Diversity & Inclusion. Accurately manage absence records and enforce HR policies. Build constructive relationships with Trade Union representatives. Operational Excellence Oversee day-to-day bus service operations ensuring all duties are covered. Manage and record lost mileage and service disruptions. Collaborate with Engineering to ensure vehicle availability. Monitor KPIs and local objectives to maintain service quality. Financial Oversight & Decision-Making Ensure accurate timekeeping and wage input. Optimise duty planning and manage overtime for cost efficiency. Use data and tools to support operational decision-making. Continuous Improvement & Innovation Maintain up-to-date KPI data. Share best practices and contribute to operational improvements across the business. Corporate Social Responsibility Uphold Arriva’s brand, values, and community engagement in all interactions.Essential RequirementsSupervisory experience in a staff or resource management role Understanding of Health & Safety legislation and standards Valid First Aid certificate (or willingness to obtain) Strong communication, coaching, and interpersonal skills Customer-focused mindset Proficient IT skills Ability to influence and lead teams Organised and decisive under pressure Knowledge of the PCV/HGV industry Experience working in partnership with Trade Unions Flexible, self-motivated, and resilientNote:This job description outlines key responsibilities and expectations but is not exhaustive. The role may require additional tasks as determined by the Site Operations Manager. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Management and Manufacturing Industries Truck Transportation Referrals increase your chances of interviewing at Arriva Group by 2x Get notified about new Operations Supervisor jobs inCroydon, England, United Kingdom . 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