Job Title

Fidenda are looking for an Anaplan Support Consultant to join their UK team and help us grow and scale our client support capability.This role will be part of our Anaplan delivery team and will be a split role focussing on supporting our growing support services, as well as being involved in project delivery.We are a growing scale-up EPM consulting company with a special focus on Anaplan. Being the size we are, we can offer a unique opportunity to our team members:We have a culture of excellence so you will be working as part of a high performing team. It is on this basis that we win our projects and so it is no coincidence that we pick up complex and diverse challenges. We are the right place to be if you are looking for a challenge and to extend your comfort zone.We do not just deliver technical solutions; we work with customers in an ongoing way to provide meaningful support, training, and enablement services. Our support offering helps customers get value from their investment, drives renewals, and enables deeper long-term relationships.We are a close-knit team, we support each other, and everyone’s voice is heard.Are you the right person to help us at this critical point in our growth, where we are scaling our client support services into a capability?You understand that the key to the success of our service-based business line is meeting and exceeding customers’ expectations and keeping to commitments:You build strong, trusted relationships with customers and ensure we respond to queries and support requests promptly and professionally.You are technically minded and have excellent Anaplan knowledge & experience to draw on to support customers with technical support queries, as well perform the model builder role on projects.You are able to effectively manage your time and work with delivery team leaders to ensure the effective management of the technical support queries, while also contributing to projects.You proactively drive client engagement within their support agreements– ensuring they use the service effectively, see value in it, and continue to renew year on year. You focus on making our support offering a natural extension of our clients’ internal technology capability.You understand that how our support services can act as a material driver for our brand and our access to key stakeholders outside of core consulting delivery, and you contribute to review meetings (QBRs/QSRs) that showcase the value we bring, build relationships, and help us uncover future consulting opportunities.You find purpose in the technology and services we provide. You work closely with our consulting team to ensure consistency through the onboarding process between project delivery and support, and you bring a mindset of continual improvement to our support operations.You will be able to show:You are a certified Anaplanner (preferably Solution Architect certified, but not essential if you have the right experience).You have experience in managing Anaplan support services, either in-house or as an Anaplan Partner.A strong customer success mindset – balancing service excellence with commercial awareness.Excellent communication and relationship-building skills, including with senior stakeholders.A proactive and organised approach to managing contracts, priorities, and reviews.Evidence of self-motivation, a sense of responsibility, and a dedication to the pursuit of excellence.Finally, you have the right mindset to thrive in our environment, where we are often placed outside our comfort zone. You are confident in your communication and presentation skills and relish the opportunity to engage at a senior level with our customers. You see in ambiguous service or account challenges the opportunity to bring order and structure. You take pride in your work and having done a great job for your customer. You are not afraid to scratch beneath the surface and challenge conventional thinking, with the humility to also challenge yourself.