Job Title

HR Business PartnerLocation: Norwich office 4 days per week, 1 day from homeSalary: Competitive We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.That’s where we come in. From HR and Health & Safety to ISO certification, fire safety, and more - we’ve got your back. Our goal? To take the stress off business owners so they can focus on what they do best.The RoleOur whole reason for being is to attract, retain and develop great people. We know that you sustainably raise performance through engagement and that leadership and culture is key to this.We’re looking for a commercial HR generalist to play an integral role in our HR team and business. You will be working closely with assigned areas of the business to deliver the People Plan and their basic HR needs. You will be expected to maintain a commercial view of people practices, ensuring we make the right decisions for our people that drive strong business outcomes and commercial results. You’ll help them drive change, support rapid business growth and support on a variety of ambitious and exciting projects all while making sure our culture is nurtured and developed.This is a true generalist position, day to day responsibilities will include:Working proactively and enthusiastically with your business area to deliver the People Plan, support key HR initiatives and help foster a high-performance, inclusive culture.Taking full ownership of understanding the priorities, challenges, and performance drivers within your business area.Using HR data and metrics to identify trends, highlight risks, and uncover opportunities for meaningful improvements.Equipping managers with the tools, guidance and confidence to lead effectively - championing internal L&D programmes and creating engaging support materials.Acting as the go-to HR partner for your business area, advising on all people matters including: Grievances, disciplinaries, redundancy, long term sick, disputes, colleague wellbeing including maternity / paternity.Collaborating with the wider HR team to improve administrative processes, ensure compliance, and protect the business from risk.Partnering with leaders to strengthen and evolve our culture - ensuring we continue to achieve top-quartile engagement scores.Supporting the future of reward and recognition by contributing to the development of benefits, pay initiatives, and working closely with payroll.Getting stuck into a variety of ad hoc projects from integrations to diversity and inclusion initiatives, driving positive change and innovation.The personWe’re not your everyday HR department and we’re not looking for your everyday HR person.It’s fast paced and always changing so you need to be up for the challenge, always ready to adapt and get stuck in.Agile with a growth mindset, you will really care about our business and your business area. You get that you are a role model for and a custodian of our culture and will always put your best self forward.It’s all about the people in Citation so you’ll need to demonstrate a wide range of influencing and communication skills. With high emotional intelligence and sound commercial acumen, people will want to come you, not just because of your expertise, but because you are great person to work with.We’re always growing and changing so you’ll need to demonstrate how you positively embrace change personally and drive change successfully within your business.Whilst it’s all about the people we’re not pink and fluffy, you’ll need to demonstrate your commercial edge too.We’ve got a coaching style with our managers, we work together to help find the best solutions so you’ll need to show us your coaching and problem solving skills.You’ll have experience of dealing with a wide range of ER issues and feel comfortable dealing with issues from basics to complex issues.You’re always learning and developing – you might not have all the answers yet and you’re willing to learn and give it a try.We’re always looking for ways to improve our processes to create a better experience for colleagues so you’ll show initiative and come up with new ideas on how we can do this.Ideally you’ll also have..Experience of working in a standalone or semi-autonomous role would be advantageousExperience of writing and delivering trainingCIPD level 5 or 7 or equivalent experienceHere’s a taste of the perks we roll out for our extraordinary team members:· 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.· Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.· Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.· Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.· Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.· Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!· Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!