Job Title

Head of CigarsWe have an exceptional opportunity to join our Garden Room Team at The Lanesborough.Garden RoomGeared towards cigar enthusiasts, The Garden Room at The Lanesborough cleverly adds some indoor assets to an outdoor space. The covered room is decked out in full Town and Country mode, with oak tables, a roaring fireplace and cosy furnishings, plus gentle underfloor heating and thick blankets for nippy evenings. A haven for smokers, the partially open walls sheltered by manicured hedges allow air to circulate while keeping out the wind, and a heavy-duty extractor fan in the ceiling dispels any lingering whiffs. At the entrance, a walk-in humidor displays an extensive range of Cuban and pre-Castro cigars – a taster of the enjoyment to come. Accompany your premium smoke with a top-notch Cognac.The Lanesborough Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.Oetker CollectionMasterpiece HotelsOetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.Candidate ProfileAs Head of Cigars, you will work closely with the Garden Room Manager delivering the highest levels of cigar service to our guests. You will be responsible for suggesting and serving cigars, recommending matches to spirits, wines and drinks. You will play a key role in creating a memorable and immersive experience that reflects our commitment to luxury and bespoke hospitality.Key RequirementsThe ideal candidate would be able to demonstrate the following attributes:Excellent Cuban cigar knowledge, with a proactive and confident approach to sales.Experienced in selling cigars in either retail shop environment or other cigar bars.Cigar qualification would be an advantage but not essential. Ability to work effectively as part of a team. Ability to communicate clearly, professionally and concisely.A keen interest in hospitality and be enthusiastic and positive.In returnWe believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:Financial WellbeingCompetitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth & WellnessPrivate Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist and massage treatmentsSubstantiality initiatesSocial and sports activities (e.g. football games, running club, yoga & pilates, etc.)Career Growth & Personal DevelopmentInternal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified training programmesFinancial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ schemeRecognition & Social InitiativesAward programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on F&B and Club & Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms and conditions apply to all benefits.EligibilityIn line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.