Job Title

Zedwell is a design-led hotel brand built for sleep, simplicity, and sanctuary in the heart of urban chaos. With four locations live and eleven more in the pipeline, we’re growing fast — but staying focused on delivering calm, tech-enabled experiences for our guests at scale.Zedwell is a hotel brand built to deliver calm in the heart of the chaos. With four locations operating and eleven more in the pipeline, we’re scaling fast — but keeping our focus tight: minimalism, sleep quality, and self-service efficiency in city-centre locations.Technology is central to how we operate leanly and deliver calm, seamless guest experiences. We don’t build tech for the sake of it — we invest only in what drives operational efficiency and an optimal guest journey. Everything else is noise. Now we need a Product Manager to take our systems to the next level.Role PurposeThe Tech Product Manager will be responsible for shaping, improving, and scaling Zedwell’s end-to-end guest tech experience. This role bridges the gap between guest needs, operational constraints, and digital systems — ensuring every tool we deploy improves efficiency, enhances satisfaction, and supports scale.This role oversees our tech ecosystem, manages third-party vendors, and builds a roadmap for scalable, guest-facing innovation.Key ResponsibilitiesDigital Guest Journey OwnershipMap, optimise, and continuously improve the guest journey from pre-booking to post-stay, across web, email, kiosk, mobile, and in-room tech.Eliminate friction and ensure the journey is intuitive, efficient, brand-aligned, and measurable.Product Roadmap ManagementBuild and maintain a focused tech roadmap tied to: reducing guest friction (check-in time, upsell clarity, room access), and reducing ops friction (housekeeping automation, maintenance reporting).Prioritise features and fixes based on guest data, team input, and strategic objectives.System Integration & OptimisationOwn integration and performance of our core stack: PMS (e.g. Mews), kiosk check-in, housekeeping software, booking engine, and CRM.Lead configuration, testing, rollout, and training support for these systems.Align system functionality with Zedwell’s brand and operational model (e.g., kiosk-first, minimal staff, no front desk queueing).Vendor & Developer ManagementAct as primary liaison with third-party tech vendors, defining service-level expectations, escalate issues, lead vendor reviews, and track contract performance.Scope and prioritise tech development needs (e.g., bespoke kiosk UX, feedback flows, API integrations).Manage third-party developers and agencies to deliver features quickly, within budget, and in line with real guest and ops needs.Translate user needs into clear specs and test solutions with staff or guests before scaling.Evaluate new tools as the business scales (e.g., mobile keys, loyalty systems, smart maintenance tech).Data & ReportingDefine and track KPIs such as: Kiosk abandonment rate, Guest tech-related complaints, Digital upsell acceptance, and Check-in timeLead A/B testing and feedback loops to inform product direction.Required Skills & Experience4–7 years experience in product, guest tech, or digital operations in hospitality, travel, or proptech.Hands-on experience with hospitality platforms like PMS, CRM, kiosk check-in, web booking engines.Experience scaling multi-unit operations or lean brands (e.g., Generator, citizenM, Premier Inn, or proptech startup).Skilled in building product roadmaps, mapping user flows, gathering functional requirements, and overseeing vendor/product QA.Data-driven, user-centric, pragmatic. Comfortable prioritising what actually moves the needle.Able to collaborate across tech, ops, marketing, and exec teams. Excellent project communicator.