Job Title

Notting Hill Genesis | London | Executive AppointmentNotting Hill Genesis (NHG) is one of London’s most established housing associations, providing more than 67,000 homes and supporting 130,000 residents across the capital. As a not-for-profit organisation, we are committed to delivering high-quality, affordable housing and vibrant communities.We are now seeking a Chief Customer Officer to join our executive team and oversee our customer-facing directorate. Reporting to the Chief Executive, this is a key role, providing clear accountability for the delivery of excellent resident services and neighbourhood management across all tenures.As Chief Customer Officer, you will:Support and guide high-performing teams across core operations, customer experience, estate management, repairs and income servicesBe responsible for the quality, safety and consistency of the resident experienceAct as an advocate for customer-focused transformation, fostering a culture of service improvement and shared responsibilityContribute significantly to ensuring compliance with the Regulator of Social Housing’s consumer standardsRepresent the executive at Board level through the operations sub-committeeHelp deliver NHG’s strategic priorities through our Better Together planWe are looking for:An experienced senior executive with a background in housing, community services or a related fieldA strong track record of delivering large-scale change and improving customer service outcomesA thorough understanding of housing operations and the wider social and political landscapeExcellent people skills, with a values-driven, inclusive and collaborative approachThe ability to use insight, data and technology to improve resident servicesA balanced approach to achieving value for money and long-term organisational sustainabilityWith long-term investment, committed colleagues and a clear direction for the future, this role offers the opportunity to shape services that make a meaningful difference across London.For more information please reach out to Tom Neely on 07384 717939 or Eliot Jeffries on 07985 791149 at Neemar Search to arrange a private discussion.Our Commitment to InclusionNotting Hill Genesis is committed to building a diverse, inclusive and values-led organisation. We welcome applications from people of all backgrounds, experiences and perspectives. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you.By submitting your application, you consent to Neemar Search sharing your details with relevant third parties as part of the recruitment process.