Job Title: Claims Operations LeadLocation: City of LondonSalary: £80,000 - £115,000 plus excellent benefitsWorking Pattern: Full Time Hybrid - 3 days office-based plus remote workingJob Type: ClaimsClass of Business: Marine / Non-MarineAbout the RoleAn exceptional global Lloyd’s Broker is seeking to hire a Claims Operations Lead to join a highly successful Operations Team.In this role, you’ll play a key part in shaping a faster, smarter claims service that puts clients first. You’ll help streamline processes, introduce smarter automation, and work closely with teams across Claims, Operations, and Technology to make things run smoothly. This is a chance to contribute to building a scalable, future-ready claims operating model while making a real impact on efficiency and client satisfaction.Key ResponsibilitiesAct as a subject matter expert for all aspects of claims operations processingExperience in insurance and reinsurance across global businessNo direct in-house management; however, oversee outsourced service provider on all claims-related operational matters to ensure outstanding efficiencyAbility to influence and collaborate effectively in a team environmentEclipse experience would be advantageousAbility to build relationships across the business, including stakeholders, clients and wider claims teamStrong understanding of claims processes, regulatory requirements, and client service expectationsDemonstrated ability to lead transformation initiatives and manage complex changeKey Skills & ExperienceThe ideal candidate will have proven experience in claims operations leadership within the insurance or reinsurance sector, with a strong understanding of claims processes, regulatory requirements, and client service expectations.. Strong stakeholder management and communication skills are essential, along with an analytical mindset focused on data-driven decision-making. The role requires someone comfortable navigating ambiguity, driving clarity, and thriving in a fast-paced environment.APPLY NOWIf you are interested in this role, please use the ‘Apply’ button above and forward a copy of your CV to us.All applicants must have a permanent right to work in the UKABOUT USG J Associates is acting as an Employment Agency for this vacancy.G J Associates is a boutique recruitment business focusing on insurance recruitment within the London Insurance Market. Having spent several years recruiting for the London Insurance Market, we have assembled and developed an excellent network of contacts across various Broking Houses, Syndicates, Insurers and Lloyd’s Managing Agents. We recruit across the market, handling all areas of insurance recruitment from Administrators to Senior Executives.We have an honest and thorough approach, which has helped build solid relationships with candidates and clients. Our approach to recruitment remains the same; we are here to help you, give advice, be informative and approachable. Our sole purpose is to help you get the role that matches your skills and requirements.We have various opportunities at the moment, so if this role does not fit your requirements, contact us for a confidential chat, or if you have any market contacts that would be suitable for this role, please forward them our details.
Job Title
Claims Operations Lead