Job Title

Customer Service Executive – Manchester City Centre – Up to £23,500 DOE The City Recruiter is proud to be hiring on behalf of a growing legal firm in the heart of Manchester.We’re working with a multi-disciplinary law firm that's built a strong reputation for delivering excellent results across a range of legal services — including personal injury, financial mis-selling, consumer rights, and data breaches. As they continue to expand, they’re now looking for a Customer Service Executive to join their team in their modern city-centre office.The Role You’ll be the first point of contact for new and existing clients, guiding them through the claims process and making sure they feel supported from start to finish. You’ll answer queries, provide updates, and ensure each client has a positive experience throughout their journey.What You’ll NeedStrong customer service skills and a great phone mannerComfortable using Microsoft Office and CRM systemsA friendly, enthusiastic attitudeExcellent attention to detailA genuine passion for helping peopleDay-to-Day ResponsibilitiesHandling inbound and outbound callsResponding to client emails and queriesUpdating case information and maintaining records in the CRMProviding regular updates and reassurance to clientsEnsuring high standards of service at all timesWhat’s in It for You?Salary up to £23,500 depending on experienceBrand new, modern office space in Manchester city centreSupportive, relaxed but professional environmentOngoing training and developmentOpportunities to progress your career within the firm25 days holiday + bank holidaysDress down FridaysRegular company events and weekly updatesMonthly payday chocolates (because why not?)If you're a people person with a knack for keeping things organised and clients happy, we’d love to hear from you.