Job Title

Customer Care Representative - UK - Bilingual German / English "This is a great company to work for - just apply! I loved being in the German team as we get to work from home most of the time. My colleagues are great - a really friendly bunch, and we get to talk with some really interesting customers, it's the perfect job for me!" JK, (previous employee).Job descriptionWork for a unique company in a kind and friendly team. Customer Care Representatives provide 1st class customer service to German customers by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for customers.Key Responsibilities:Answer German speaking customer queries and process incoming customer requests via phone and email management software.Process customer orders using in-house system software.Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.Develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer service.Key Attributes:Must be fluent in both oral and written English and German.Able to build good relationships at all levels with a positive and flexible approach.Able to solve problems, have initiative, and open to continuous improvement and learning.Familiar with Microsoft Office (Word, Excel, PowerPoint, Outlook).Must have a UK visaHours and Days:5x - week rotation:o Week 1: Monday to Friday - 07:00 to 15:15o Week 2: Monday, Tuesday, Thursday, and Saturday - 07:30 to 15:45o Week 3: Monday to Friday - 11:00 to 19:15o Week 4: Monday, Tuesday, Thursday, Saturday - 08:00 to 16:15o Week 5: Monday to Friday - 11:45 - 20:00This is a WFH role with typically a 1 day per month visit to HQ - a modern integrated office in Cambridgeshire, so you can collaborate with colleagues. You must therefore live within a reasonable commuting distance - ie 100 miles aprox.What's on offer:Salary packages of £26,500 per yearContributory pension scheme of up to 6%Opportunity to buy 'sell holidayGym membership discountsContributory hospital and health cash planDiscounts at leading brands and retailersRelocation support package for anyone located 50 miles or more from our main officeCycle2Work schemeEye care vouchersFree nutritional and personal care products at workLife assuranceExperience:Customer service/sales/ administration or similar corporate experience: 1 year (preferred)German and English Language skills at a Native or C1 levelWork Location: Remote