Location: Battersea (and remote working) = minimum 2 days in the officeSalary: 40-45kBenefits: Private Medical Insurance + many moreReports to: Head of Client ServicesHours of work: Full timeAre You Ready to Redefine Client Success?Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service—but now, you're craving something more. A bigger challenge. A chance to be the trusted advisor who doesn't just solve problems, but anticipates them before they arise.If your current role feels like reactive firefighting with no strategic impact, it's time for a change.Welcome to Databarracks—where client partnership meets purpose.The roleThis is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world.Client Services Executive responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites.Key Responsibilities:Design and own the Client Services PlanFocus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction)Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ statusServe as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximise profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusAssist with challenging client requests or issue escalations as neededSkills That Will Set You Apart:A keen interest in both technology and client servicesA successful track record of working with customers and closing deals. Excellent written and verbal communication skillsMaster multitasker and priority jugglerQuick learner and knowledge sharerTeam player with a growth mindsetConfident enough to ask for help—and wise enough to offer itAbout Us:Databarracks is a leading IT Resilience provider based in South West London. We help businesses stay strong when disaster strikes—by protecting their tech and empowering their people. We’ve grown fast, won big, and stayed true to our small-company spirit: smart, driven, and fun.We recently acquired COOLSPIRiT, the UK’s largest Commvault Solution Provider. Based in Chesterfield, Databarracks is a powerhouse in data management and IT infrastructure—trusted by public and private sector giants alike.Now, we’re building something even bigger. And we want you to help lead the charge.
Job Title
Client Services Executive