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Facilities Manager - Property & Asset ManagementJoin to apply for theFacilities Manager - Property & Asset Managementrole atJLL Continue with Google Continue with Google Facilities Manager - Property & Asset Management1 week ago Be among the first 25 applicants Join to apply for theFacilities Manager - Property & Asset Managementrole atJLL Get AI-powered advice on this job and more exclusive features. Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google JLL is seeking a dynamic and experienced Facilities Manager (FM) to oversee facilities management services across a prestigious portfolio of properties, including Aurora, Forum House, and Ealing Gateway. This pivotal role focuses on upholding superior property management standards and delivering exceptional service to occupiers, while fostering strong collaboration with the Property and Asset Management team. The FM will be instrumental in ensuring the smooth operation, maintenance, and enhancement of these high-profile assets.The Facilities Manager (FM) is responsible for delivering exceptional facilities management services across JLL's prestigious properties including Aurora, Forum House, and Ealing Gateway. This position focuses on maintaining superior property management standards and providing excellent service to occupiers while working collaboratively with the Property and Asset Management team.Property PortfolioAurora: A premium commercial development offering state-of-the-art office space with sustainability features including BREEAM certification and advanced building management systems. Forum House: A mixed-use development featuring retail and office space with high-end amenities and demanding technical infrastructure requirements. Ealing Gateway: A strategically located commercial property in West London with excellent transport connections and diverse tenant mix requiring specialized attention to occupier needs.Reporting StructureReports to the Senior Facilities Manager Works within "virtual teams" alongside Asset and Property Managers, Surveying Executives, and Client Accountants Provides direction to on-site facilities staff and contractors across Aurora, Forum, and Ealing GatewayKey ResponsibilitiesClient ServiceUnderstand and implement client objectives and instructions for Aurora, Forum, and Ealing Gateway Develop and deliver comprehensive facilities services reporting to clients Build and maintain strong client relationships through regular communication and exceptional service delivery Coordinate with property-specific stakeholders to address unique requirements of each siteFacilities ManagementOversee smooth property transitions into management and prepare facilities for potential sale or acquisition Lead due diligence processes related to facilities aspects during disposals and lettings Implement and maintain facilities management according to JLL's Facilities Management Best Practice Manual Serve as the principal point of contact for building operations, establishing productive relationships with occupier representatives across all three properties Resolve complex facilities issues with minimal escalation Manage emergency response protocols, ensuring comprehensive out-of-hours coverage using JLL systems Develop, manage, and control service charge budgets for Aurora, Forum, and Ealing Gateway, including setting budgets, quarterly variance reporting, and final reconciliation Lead procurement activities following JLL's procurement program, negotiating with contractors and vendors to ensure value and quality Establish and monitor contractor performance metrics and ensure compliance with service level agreements Drive Socially Responsible Management initiatives across Aurora, Forum, and Ealing Gateway Oversee the management of building plant and equipment, including the specialized building management systems at Aurora Plan and implement capital projects and improvements within established budgets Develop site regulations and manage permit-to-work systems for all contractor activities Create, maintain, test, and implement comprehensive disaster planning procedures, including organizing emergency drills at each property Establish robust site record keeping systems according to best practice guidelines Create and update occupier handbooks and communication materials specific to each property Monitor and manage vacant/void spaces across the portfolio in accordance with client insurance policies Conduct regular site inspections and develop preventative maintenance programs tailored to each building's unique requirementsQualifications And SkillsProven experience in facilities management, preferably in commercial property similar to Aurora, Forum, or Ealing Gateway Relevant qualifications in facilities management, building services, or related field Comprehensive understanding of building systems and maintenance requirements for premium commercial spaces Exceptional communication and client service skills Strong problem-solving abilities and commercial awareness In-depth knowledge of health and safety regulations and compliance requirements Proficiency with facilities management software/systems and budget management Leadership abilities with experience managing service providers and contractors Strong organizational skills with ability to manage multiple high-profile properties and prioritiesAdditional InformationThis position requires occasional emergency response outside normal business hours and regular travel between Aurora, Forum, and Ealing Gateway. The Facilities Manager plays a crucial role in maintaining asset value while ensuring exceptional occupier satisfaction across this premium property portfolio. Knowledge of the specific mechanical and electrical systems at each property will be advantageous. Seniority levelSeniority level Associate Employment typeEmployment type Full-time Job functionJob function General Business and Engineering Referrals increase your chances of interviewing at JLL by 2x Get notified about new Property Facilities Manager jobs inLondon, England, United Kingdom . 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