Job Title

Join to apply for theCustomer Support Technicianrole atUltra Intelligence & Communications 1 day ago Be among the first 25 applicants Join to apply for theCustomer Support Technicianrole atUltra Intelligence & Communications Company: Ultra Intelligence & CommunicationsCommand, Control, Intelligence & Encryption (UK) (C2I&E UK)Provide Decision Advantage to Mission Partners Around the WorldJoin us in our mission to provide the world's military members with the latest, most customizable solutions and capabilities, enabling mission success anywhere around the globe. At Ultra Intelligence and Communications (I&C), we provide critical, tactical capabilities to enhance and accelerate decision-making in the most challenging environments. By joining us, you will experience unrivaled opportunities for growth and innovation and be a part of a dynamic and diverse team that pushes boundaries and drives meaningful change in intelligence and communications.Command, Control, Intelligence, and Encryption (C2I&E)By joining our Command, Control, Intelligence, and Encryption (C2I&E) business, you will be a member of a team dedicated to providing innovative solutions that streamline the preparation and execution of intricate, mission-critical operations. We focus on enhancing situational awareness, tactical command and control, and seamless video data exchange capabilities within a dynamic, multi-domain environment.Job DescriptionBased: MaidenheadWorking Hours: a compressed 37 hour week - Monday to ThursdayUltra I&C's C2I business are recruiting a Customer Support Technician.In this role, you will work as part of a small team supporting the fault diagnosis/ repair, build and refurbishment of electro-optical and electronic equipment.This role covers electro-optical and electronic equipment, and associated test equipment, tools and support equipment, as required.Key ResponsibilitiesFault diagnosis and repair of the Optical and electronic equipment to meet turnaround times and quality levels. Fault diagnosis and repair of supporting equipment covering, to meet turnaround times and quality levels. Provision of a technical query answering service to customers including out-of-hours coverage where contracted for. Recording work on the Company failure reporting system(s) to ensure a full audit trail is available for long-term trend analysis. Production activities including inspection and acceptance testing for all new equipment. Implementation of hardware and software modifications and testing as required. Adherence to all airworthiness aspects of the equipment. Work in a safe and efficient manner Ensuring the company security policy is adhered to. Manage security of information as defined in the Security manual.Role RequirementsCandidates must be able to obtain and maintain an SC security clearance.You should have the flexibility to be able travel within the UK and should (when required) be available to hold a customer support helpdesk mobile phone outside normal working hours.Required Skills And QualificationsMinimum qualifications required for the post:Qualified in Electronic servicing techniques, skills and practices to an ONC or equivalent level.Desirable Skills And QualificationsAn awareness of Workplace Safety & Airworthiness Standards and practices. An HNC or equivalent in electronics servicing techniques. An awareness of Electro/Optical techniques and theory including Infrared, CCD and lasers. An awareness of Communications and digital recording techniques and theory. Experience of electronic equipment used in land, sea and air environments. Experience of working in an electronic servicing workshop. Experience of working with lasers, CCD Cameras, FLIR Cameras, airborne electronic pods or equipment. Knowledge of Military or Aviation support environments. Computer literacy with Microsoft Office. Experience in operating heavy lifting equipment and forklift trucks.#ICNoticeDue to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements.Our BenefitsEvery employee is critical to our success, and as such, we offer a range of flexible employee benefits, including:Annual Bonus – Performance Related 25 days’ holiday with the option to buy an extra 5 4 x Life Assurance Cover Flexible working hours Early Finish on a Friday Pension Contribution Our Ultra Select Benefits package includes – subsidised gym & retail, childcare vouchers, cycle-to-work schemes, etc.Diversity, Equity & Inclusion StatementAt Ultra I&C, we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We, therefore, do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible. If you have any issues with your application, please email us at careers@Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Defense and Space Manufacturing Referrals increase your chances of interviewing at Ultra Intelligence & Communications by 2x Sign in to set job alerts for “Customer Support Technician” roles.Maidenhead, England, United Kingdom 18 hours ago West Drayton, England, United Kingdom 3 weeks ago Reading, England, United Kingdom 1 week ago Harrow, England, United Kingdom 1 month ago Abbots Langley, England, United Kingdom 2 days ago Didcot, England, United Kingdom 5 days ago Abbots Langley, England, United Kingdom 2 days ago Uxbridge, England, United Kingdom 1 day ago Hemel Hempstead, England, United Kingdom 1 week ago London, England, United Kingdom 4 weeks ago Aylesbury, England, United Kingdom 1 week ago Streatley, England, United Kingdom 2 weeks ago Staines-Upon-Thames, England, United Kingdom 1 week ago Customer Success Manager - Pharmacy SpecialistSurrey, England, United Kingdom 2 months ago Princes Risborough, England, United Kingdom 1 week ago Windlesham, England, United Kingdom 3 weeks ago London, England, United Kingdom 3 weeks ago Greater Reading Area $24,000.00-$30,000.00 5 days ago Windlesham, England, United Kingdom 3 weeks ago Technical Support & Commissioning - Audio ConsolesReading, England, United Kingdom 2 days ago Colnbrook, England, United Kingdom 2 weeks ago Princes Risborough, England, United Kingdom 4 hours ago Customer Success Manager - Pharmacy SpecialistGuildford, England, United Kingdom 14 hours ago Technical Support & Commissioning - Broadcast Video & AudioReading, England, United Kingdom 5 hours ago Watford, England, United Kingdom 3 days ago Henley-On-Thames, England, United Kingdom 3 weeks ago IT Apprentice (Level 3 Information Communications Technician)Surrey, England, United Kingdom 1 month ago Virginia Water, England, United Kingdom 5 days ago Windlesham, England, United Kingdom 3 weeks ago London, England, United Kingdom 5 days ago Reading, England, United Kingdom 1 week ago Windlesham, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr