Job Title

Here at Dr Gilkar & Partners, we are looking to recruit a care navigator to join our busy and diverse growing practice. The opportunity covers both our main surgery at Little Horton Lane and our branch surgery based in the Woodroyd Centre. As part of our friendly team, you will be responsible for providing a pleasant and efficient service to our patients, being the face of the practice.Main duties of the job Based firstly at Little Horton Lane, you will work as part of a team responsible for delivering a high-quality, patient-focused, efficient service as the first point of contact for our patients. You will be expected to demonstrate excellent communication and customer skills and show empathy when required. You will be proficient in IT and able to work in a busy, challenging environment.Duties and responsibilities include:Maintaining and monitoring the practice appointment systemProcessing telephone requests for appointments and visits, ensuring callers are directed to the appropriate healthcare professionalProcessing and distributing incoming and outgoing mailTaking messages and passing on informationFiling and retrieving paperworkProcessing repeat prescriptions in accordance with practice guidelinesInitiating contact with and responding to requests from patients, other team members, and healthcare agenciesProviding clerical assistance to practice staff, including filing, photocopying, and scanningAbout us The practice has approximately 8,000 patients within the diverse BD5 area. We are part of PCN 6, a fast-growing primary care network. We are a welcoming and friendly team looking for a pleasant and experienced care navigator to join us.Job responsibilities The Care Navigator is the first point of contact for patients contacting the GP surgery via telephone, face-to-face, or online consults. The role aims to optimize the patient journey, managing requests appropriately while delivering excellent service.The role involves:Supporting patient navigation to the most appropriate service or professionalAnswering calls efficiently and courteously, providing clear informationHandling general inquiries, explaining procedures, and booking appointmentsProviding effective reception services to patients and visitorsRegistering new patients promptly and accuratelyManaging telephone communications, including diverting calls and taking messagesEntering and confirming patient information into the systemAccessing patient records to manage appointments and queries, using SystmOneCompleting tasks on SystmOne to communicate with patients and colleaguesFiling, retrieving paperwork, and scanning medical recordsProcessing repeat prescriptions according to guidelinesData entry, collation, and recording of informationManaging incoming and outgoing mailPlease note a full list of responsibilities is within the attached job description.Person Specification QualificationsGCSE level education including Maths and English or equivalent (essential)A level education (desired)Higher Education (desired)NCQ Customer Care qualificationSystmOne knowledge (desirable)ExperienceExperience answering high-volume telephone callsCustomer service experienceExperience working directly with the public in NHS primary careTeamwork and initiative experienceExperience with SystmOne or similar systemsExperience in healthcare settingsSkillsBasic IT skillsKeyboard skillsLiteracy skillsVerbal communication skills#J-18808-Ljbffr