Job Title

Heathrow isacity within a city.Andthere’sno place likeitwhen it comes to the scale of our ambitions.You’llbe part of a Customer team that drives our profitability across everything from retail,propertyand airport transport,through to passenger services, forecasting andcontracts withairlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We havea pioneeringagenda for digital, e-commerce and innovation, aswe look totransformthe way our passengers spendat our airport. We believe the best way to drive growth across ouriconicairport is by improving the servicesoffered within it.Soalthough we know generating income is critical to driving our business forward,we’realso passionate about delivering the best possible passenger experience.You’llhelp us to get the balance right – not least so we can continue investing in an airport that leads the world. Job InfoJob Identification 4217 Job Category Marketing Posting Date 07/21/2025, 10:11 AM Apply Before 07/28/2025, 10:59 PM Job Schedule Full time Locations Heathrow Airport Limited, Hounslow, Middlesex, TW6 2GW, GB Contract Type Permanent Working Pattern Monday-Friday Business hours Job DescriptionHeathrow Rewards is a free loyalty program for passengers and airport employees. Members earn points on parking, pre-booked tickets, shopping, dining, lounge bookings, and more at Heathrow. The Loyalty and Partnerships Manager will develop and execute Heathrow's loyalty strategy and proposition. They will manage Heathrow Rewards content and campaigns across CRM and other marketing channels. The role includes overseeing the Heathrow Rewards loyalty programme to boost commercial revenue and enhance passenger experience through effective partner management, member acquisition, and new loyalty partnerships. Your role will involvePartnering with the Senior Product Manager to support loyalty program strategy development and execution Maintaining a calendar of campaigns and communications Managing creative briefing process for external agencies, providing input into creative assets and writing copy for internally produced campaigns Developing partnership initiatives to engage the existing base and acquire new members Managing and maintain reporting framework to measure and communicate campaign performance Providing knowledge on emerging loyalty program innovation to internal and external audiences. These skills are essentialExperience in working within or managing a Loyalty program including partnership management/acquisition. Experience within direct marketing, CRM, Loyalty or other similar fields (operational or consultative roles). Experience of writing briefs and managing day to day relationships with external agencies and technology partners. A good knowledge of the Data Protection Act, and other data collection and processing legislation and best practise Experience of CRM & Loyalty technology platforms #LI-Hybrid About usThere’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. Working Location Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow. As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality. Take the next stepJoin Heathrow and discover unlimited opportunities to make a difference#J-18808-Ljbffr