Job Title

We are recruiting a dedicated Customer Service Advisor.This role is based at our client’s professional and collaborative Maidstone office, where teamwork and mutual support are integral to the working environment. Operating within a fast-paced setting, the successful candidate will be responsible for managing customer interactions, ensuring high standards of service, and resolving queries with efficiency and professionalism.Hours: Monday to Friday (full time)Contract: Temp to PermPay: £26,000 per yearLocation: MaidstoneKey Responsibilities:Accurately process customer sales orders and payments received via phone, email, or online platformsConduct scheduled outbound calls to generate customer ordersAssess inbound calls and emails to determine appropriate action—sales, complaints, or technical supportManage the daily flow of emails and voicemails, ensuring timely responsesTroubleshoot initial customer technical issues, escalating to first-line support when neededCoordinate reactive maintenance tasks based on customer segmentation, working closely with Technical Service Engineer and Senior Regional TechnicianWhat we’re looking for:Proven experience in sales and/or customer serviceAbility to work collaboratively within a team to meet service level agreements and achieve shared objectivesStrong customer service skills, including effective management of complaints and r...