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Job Title: Tenant Liaison Officer Location: Birmingham and surrounding areas Pay Rate: £28000-£30000pa Contract: Permanent Hours: Monday to Friday, 8:00 AM - 4:30 PMWe are currently seeking a Tenant Liaison Officer to support site operations across social housing projects. This role is key to ensuring strong communication between tenants, clients, and site teams, while helping deliver internal/external refurbishments, paving, fencing, and sustainability works.Key Responsibilities:Act as the main point of contact between tenants, site teams, and clientsManage enquiries, resolve complaints, and provide regular updates to all stakeholdersCoordinate community engagement and social value initiativesCarry out site visits and face-to-face interactions with tenants and clientsMaintain accurate documentation, reports, and communicationsPromote success stories and contribute to marketing effortsWhat We're Looking For:Experience in a customer-facing role (ideally in social housing)Previous liaison experience on tenanted refurbishment projects is highly desirableConfident communicator with solid IT and admin skillsFull UK Driving Licence requiredFlexible with travel and working hoursWhat You'll Get:Competitive salary and benefits package27 days holiday plus bank holidays (with buy/sell options)Company pension (up to 7.5%)Discounted healthcare, high street discoun...