Job Title

At Deloitte, we’re looking for Collections Agents to join an existing Financial Health and Support Team who work in partnership with a well-known Retail Banking Client, operating within a high-volume inbound call centre environment. Start Date: 1st September 2025 End Date: 31st December 2027 Location: Fully remote Rate: Traditional Day Rate Equivalent: £162 Agreed Contract Rate (ACR) £124.45 (Post deduction of all employer costs) Illustrative Equivalent Annual Salary £32,357.56 Illustrative Equivalent Monthly Salary £2,696.46 Illustrative Equivalent Monthly Holiday Pay £325.43 (paid up front monthly) Total Monthly Pay £3,021.89 PAYE Illustrative NET Pay £2,495.14 Shift Patterns: The projects operating hours are Monday-Friday 8AM-8PM and Saturday 9AM-5PM. Shift patterns will vary within these hours and will include no more than 2 late shifts per week and 1 in 3 Saturdays. Role Overview: The Collections Agents will handle a large number of calls, speaking with customers who are facing financial difficulty, completing income and expenditure forms and creating appropriate arrears solutions. There is a key focus on vulnerable customers, usingthe TEXAS framework to identify effectively and support them with their financial health. These roles would suit candidates with a customer-centric mindset who can work to a high level of accuracy in a...