Job Title

Order Management SpecialistYour responsibilities as Order Management SpecialistAt the very heart of the business, our Operations team is the pillar of our success and global strategy. As Order Management Specialist you will be in charge of the end-to-end order flow, entailing both a great deal of technical as well as customer-facing duties. You will execute, monitor and ensure the correct processing of orders on our job marketing platform and advise customers as necessary, helping them with their challenges in a customer-friendly manner, in collaboration with VONQ’s Customer Success team.Your main responsibilities revolve around:Ensuring the timely processing and delivery of (digital) job posting orders across our extensive network of media channels such as LinkedIn or Indeed; Interacting with and providing liaison between the customer, internal departments such as Sales, Customer Success, Finance, Procurement and our external partners; Providing excellent customer experience through superior support and problem-solving; Ensuring accurate documentation and managing our orders and the related interactions using Salesforce and other applications; Participating in identifying/ testing process improvement initiatives and helping the (senior) team to further automate the order delivery process; Assisting with ad-hoc reports to support the success of the Operations team.QualificationsTogether, Ownership, Move Fast and Grow &...