Job Title

Radio.co is a platform that helps thousands of broadcasters around the world run their own internet radio stations, from bedroom DJs to national broadcasters. We launched in 2015 and are now proud to support over 4,000 stations globally. We're a friendly, supportive team based in Manchester, and we’re looking for a curious, motivated apprentice to join us in our Customer Support team. What you’ll be doing: You’ll be part of the team that supports our customers — answering questions, solving problems, and making sure people get the most out of our platform. Don’t worry if you haven’t worked in support before, we’ll train you up. Here’s what your day-to-day might include: Helping customers through live chat and email Learning how to spot and solve technical problems Supporting people in setting up their radio station Keeping things organised and updating support resources Working with the wider team to improve how we do things As you grow in confidence, you’ll take on more responsibility, including calls, feedback sessions, and helping shape how we support our users. Here are some qualities that would help you succeed in the role: A genuine interest in tech, media, or radio Friendly and clear communication, both written and spoken Willingness to ask questions and try new things<...