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Job DescriptionAbout the team: The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal.What you will be doing: In this varied role, you will have the opportunity to speak to mortgage intermediaries answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst delivering excellent customer service at all times.You will work within a positive and supportive team, with access to a clear progression matrix to support your career goals!Your responsibilities will include:Supporting the Broker Journey by using skills and knowledge to deal with queries from Intermediaries through all communication methods for new lendingDelivering a high standard of customer serviceProviding clear clarification for declined casesDealing with internal departments where requiredLiaising with our Business Development Managers to provide them ongoing supportParticipate actively in telephone campaigns where required forintermediariesResolvingtechnical queries and escalate wherenecessaryIdentifyingand escalate any instances of fraud or other suspicious activitiesWhat's in it for you? We offer a base salary of £25,000 and a competitive benefits package including:Enhanced fam...