Job Title

Customer Success Manager (Mandarin & English) - Supply Chain SaaS | Must be Fluent In Mandarin and English! Location: Fully Remote Work Model: Contract Role Team: Customer Success Languages: Fluent in Mandarin & English Experience: 3+ years in Customer Success or Account Management The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI)platform is transforming how brands manage their supply chains-from sourcing to delivery-by saving time, cutting costs, and unlocking powerful insights. We're looking for a Customer Success Manager who's passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If you're a natural communicator, a strategic thinker, and fluent in both Mandarin and English, we'd love to hear from you. What You'll Be Doing Own the post-sale customer journey-onboarding, adoption, retention, and growth Act as a trusted advisor, helping customers optimize their supply chain operations Lead quarterly business reviews and strategic planning sessions Collaborate cross-functionally with Product, Engineering, Sales, and Operations Advocate for customer needs and share insights to shape product development Educat...