Job Title

Resident Liaison Officer£20 per hour PAYE or £25.38 per hour umbrella Location: Merton, South London - hybrid, 3 days onsite Job Type: 36 hours per week, temp role ending 30th November 2025We are seeking a Resident Liaison Officer to join a Housing team in Morden, South London. This dynamic role involves delivering improved responsive services to customers, managing various projects, and supporting potentially vulnerable customers.Day-to-day of the role:Participate in and sometimes lead local service resident engagement strategies. Analyse key data to inform service improvement strategies. Facilitate and coordinate responses to customers by working with the local housing team and Customer Service team. Manage effective customer communication to ensure high customer satisfaction. Organise and attend stakeholder meetings, producing communication materials using various methods. Act as a key member of the Housing Neighbourhood Team, representing the team at meetings and leading smaller project teams where appropriate. Provide a customer-focused service, ensuring all tasks are completed and complaints and/or requests from residents and stakeholders are actioned effectively. Liaise with customers and act as a conduit between all relevant teams, ensuring all parties are kept informed. Assist in the effective liaison with in-house service provider, contractors, and external subcontractor staff to ensure the delivery of top...