Job Title

�?1st Line Support �?Help Desk �?IT Support Technician �?IMMEDIATE START�? ?? £14.29ph (Temporary – Permanent)?? Swindon - on site 3 days per week (�? NON - NEGOTIABLE �?)? 35 hours per week Are you passionate about technology and love helping others? Are you looking for an opportunity to get in IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you! The role Efficiently log IT incidents and service requestsusing our ticket system. Manage callsto the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary. Perform remote troubleshootingthrough diagnostic techniques and ensure high-standard triaging of calls. Support a variety of technologiesincluding Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications. Quickly escalate major incidentsto IT management, obtaining detailed information about the incident and its impact. Maintain excellent communication skillsand a strong desire to assist others. ...