Job Title

Status:Permanent Salary:£40,000pa Work hour:Mon to Fri, 9:00 - 17:00 Hybrid:least 2 days per week (Tuesdays and Wednesdays) at the office. Location:West London The role’s main aim is to support the daily logistics operations and coordinate activities between customers, external partners and our commercial team. Logistics & Customer Service Assistant - Key Responsibilities Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses—either directly or by liaising with relevant departments. Act as the main point of contact for delivery tracking, shipping status, and related logistics queries. Manage end-to-end order processing: Receive and validate purchase orders Allocate stock and arrange transport Prepare shipping/export documentation Issue order confirmations and accurate invoices in a timely manner Liaise daily with third-party warehouses (UK & Overseas) to coordinate dispatches, check stock availability, and resolve shipment issues. Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin. Provide general administrative support for logistics and sales teams. Provide backup support for the dispatch of samp...