Role:Service Desk Team Lead Location: Marlborough (Office-based) Salary:Up to £35,000 (DOE) + BonusAre you a skilled 2nd/3rd Line IT Engineer ready to take the next step into leadership? Or already leading a small team but looking for more autonomy and ownership?I'm exclusively recruiting on behalf of a growing MSP based in Marlborough. They deliver high-quality, relationship-focused IT support to a loyal and growing client base across a range of industries.Due to continued growth, they’re now looking to hire aService Desk Team Lead,a hybrid role combining hands-on technical support with leadership of a small team (2–4 engineers), reporting directly to the Managing Director.This is an ideal opportunity for someone who wants real influence in a business, ownership of service delivery, and the chance to help shape the way IT support is delivered.Role Overview As theService Desk Team Lead , you’ll be responsible for the day-to-day operation of the service desk, ensuring the team delivers prompt, professional, and effective support across a wide variety of technologies. You’ll still be hands-on technically, especially with more complex escalations, while also managing workflow, mentoring junior engineers, and helping refine support processes and documentati...
Job Title
Service Desk Team Lead