Job Title

Danish speaking Customer Service ExecutiveAbout the Role Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we have the perfect opportunity for you!My client is looking for a dedicated and proactive Customer Service Executive to join their growing team. In this role, you will play a key part in supporting customers, troubleshooting issues, and ensuring seamless engineer bookings. You will be the first point of contact for customers, providing expert guidance and top-tier service to ensure they get the best possible experience.This is a hybrid role, with the first few months based at their head office in Birmingham to ensure comprehensive training and integration into the team. After this period, you will have the flexibility to work remotely for part of the week.What You’ll Be Doing • Customer Support: Responding to customer queries related to a market-leading smart home device and mobile app. • Technical Assistance: Helping customers troubleshoot hardware and app-related issues, ensuring quick resolutions. • Incident Management: Managing customer interactions in the event of a leak alert, guiding them through the next steps. • Booking & Scheduling: Coordinating appointments with our expert engineer network, managing bookings, and handling payments where necessary. • CRM Management: Using inter...