Job Title

We are currently recruiting for a Helpdesk Operator to join our team at one of our workplace restaurants in London, EC4A 3 Monday - Friday, 40 hours per week, 9am to 5pm Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who value great food as a key part of their culture and community. Our services include office restaurants, independent schools, and conference venues, maintaining a high-end ethos throughout. As a key member of our support team, you’ll be the first point of contact for users needing assistance with our booking platform. Your role involves troubleshooting technical issues, guiding users through features, and ensuring a seamless booking experience for meetings, events, and resources. Key Responsibilities:Respond to user enquiries via phone, email, or Microsoft Teams, providing clear and helpful support. Assist users with system navigation, booking processes, and troubleshooting technical issues. Monitor system performance and address potential disruptions proactively. Ensure a positive user experience through timely, accurate, and empathetic support. Reach out to bookers to gather necessary details for upcoming events and meetings, ensuring all logistics are in place. WILSON VALE PERKS:Our working hours support a healthy work-life balance. Enjoy a fun and inspiring work environment with excellent career development opportunities. Craft Works - Free craft-focused career development training program. Paid training tailored to your needs. Access to our Employee Assistance Programme to support your wellbeing. Online employee benefits scheme offering savings on everyday items. Your birthday off every year after 1 year of service. Enhanced Maternity Pay. Wilson Vale is an equal opportunities employer committed to creating an inclusive working environment. We support our people and do not tolerate discrimination of any kind. Everyone in our catering, operations, and support teams has a voice.#J-18808-Ljbffr