Job Title

THIS IS A PERMANENT POSITION WORKING 37.5HOURS PER WEEK To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients Main duties of the jobGreet patients and visitors to the practice.Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system. Answering incoming telephone calls, ensuring calls are documented and redirected accordinglyExplain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed,Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions,Ensure correspondence, reports, results etc. are filed electronically in correct patient record,Docman process tasks 'scan documents etc Regularly check tasks in Emis and action appropriately Check emails on a daily basis and process accordingly, Undertake administration tasks as allocated. This job description is not meant to be exhaustive but is merely indicative of the main duties involved, however the post holder may at times be required to carry out other duties not listed About usOur team consists of GP's, Physician Associates, Practice Manager, Practice Nurse, Health Care Assistants, Senior Administrators, Reception Supervisor and receptionists. We also have a pharmacist based at the practice. We are a friendly but professional team of hardworking & dedicated people Job responsibilitiesGreet patients and visitors to the practice Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system. Respond and/or redirect all patient and visitor requests accordingly. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. Ensure correspondence, reports, results etc. are filed electronically in correct patient record Docman 10 process tasks 'scan documents etc. Regularly check tasks in Emis and action appropriately. Check emails on a daily basis and process accordingly. Chaperone patients if required by clinicians. Undertake administration tasks as allocated. This job description is not meant to be exhaustive but is merely indicative of the main duties involved, however the post holder may at times be required to carry out other duties not listed Person SpecificationQualificationsEducated to GCSE level or equivalent Disclosure and Barring ServiceDisclosure and barring service check ExperienceExperience of working with the general public Flexibility to work outside of core office hours Experience of working in a health care setting Experience as working as a prescription clerk Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.#J-18808-Ljbffr