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Join to apply for theResidential Operations Managerrole atThe Construction Index Ltd 3 days ago Be among the first 25 applicants Join to apply for theResidential Operations Managerrole atThe Construction Index Ltd Get AI-powered advice on this job and more exclusive features. Type: Full Time Region: UK - London Town/City: Kensington and Chelsea, London Posted: 18/07/2025 Listed in: Administration & Secretarial Reference: BBBH11212_1752859102Salary: £45000 - £60000 per annum + Attractive OTE Type: Full Time Region: UK - London Town/City: Kensington and Chelsea, London Posted: 18/07/2025 Listed in: Administration & Secretarial Reference: BBBH11212_1752859102Job DescriptionResidential Operations Manager - Prime Central London - £45,000 to £60,000 DOE + Attractive OTEDove & Hawk are working with a luxury estate agency in the heart of Prime Central London. With a boutique, client-first approach and ambitious plans for expansion, they're now looking for an experienced Operations Manager to take ownership of the day-to-day operations and administrative function of the company.The suitable individual will be process driven, systematic and highly organised to deliver on implementation of new processes to ensure operational efficiency. Alongside operational efficiency, the individual will oversee all administration processes, compliance, office management, training and recruitment.This is a rare opportunity to join a high-calibre team with a truly entrepreneurial spirit. For a driven, ambitious and hardworking individual this opportunity will offer future progression and management of the administrative / operational team as the firm grows.Expereince in a similar role within Estate Agency is essential.DutiesEnsuring the smooth running of the office and daily operations across all departments. Implementing new systems and processes by identifying operational inefficiencies and introducing improvements to enhance overall efficiency. Delivering cross-functional coordination across teams to align daily operations with the company's strategic goals. Managing electronic filing systems, CRM database administration, and monitoring of office KPIs. Leading recruitment, onboarding, and training processes for new hires. Delivering compliance training for all new starters to ensure full regulatory adherence Overseeing procurement and office supply management in line with budget Managing team diaries, including scheduling appointments, viewings and coordinating client meetings Handling all email and telephone communications, ensuring timely and professional responses. Preparing marketing materials and managing property portals and website content for both lettings and sales teams, including canvassing and mailshot campaigns. Ensuring compliance processes are in place and up to date with current property regulations, carrying out AML procedures and extensive KYC checks. Managing external suppliers and contractors, negotiating service contracts and improving vendor performance and cost efficiency. Processing staff expenses and compiling supplier invoices Overseeing office risk management, health and safety, security, and the handling of office contracts Organising company-wide events Supporting business growth initiatives, including new branch openings, territory expansion, and the onboarding of new servicesKey RequirementsProven experience in a Senior Office Management/Head of Administration/Operations role within Estate Agency is essential Excellent communication skills Process driven and highly organised Self-starter, driven and hard-working with desire to progress and grow with the firm Tech Savvy and openness to learning and using AI in daily function Experience managing or mentoring team members (or readiness to step into leadership) High levels of professionalism, integrity, and ambitionWhat's On OfferSalary Budgets: £45,000 - £60,000 basic (DOE) + OTE Commission based bonus based on operational KPIs and efficiency Opportunity to take on a leadership role and build a team from the ground up Flexibility to implement your own ideas and shape the department's future Fast-track career development in a high-growth, values-driven businessWorking Hours : Monday to Friday 9am to 5:30pmDove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.ukApply for this job Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Management and Manufacturing Industries Broadcast Media Production and Distribution Referrals increase your chances of interviewing at The Construction Index Ltd by 2x Get notified about new Operations Manager jobs inKensington, England, United Kingdom . 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