Genetec - Protect the everyday We are a global Canadian company with a broad solutions portfolio that encompassessecurity , intelligence, and operations. We serve customers within a wide range of industries including transportation,education , and government. At Genetec we embrace opencommunication ,creativity , andcontinuous learningto allow everyone to flourish in their own unique career paths. Our network, of over1800people globally, is made up ofdiverseindividuals who arepassionateabout their work and open to trying new ideas. We prioritize thesuccessandwell-beingof our employees, proven by our 2022 Internal Engagement Survey results of4.4/5 . Discover Genetec's work environment and lively culture inthis video ! The team: We are a community ofTechnical Supportengineers who are committed to satisfy customer needs throughout theEMEAregion – a scope encompassing15+countries. You will collaborate closely with your colleagues across Sales, R&D, Professional Services, etc., to helpprovidegreat service to our customers and support our relationships throughout the region.What your day will look like:Understand Genetec's service contract levels Respondand ensuretimelyresolution of customer technical issues Represent the image of our company and buildtrustwith customers Perform occasional on-site technical services Write technical documents and articles on recurring incidents Escalate customer issues through the appropriate channels About you:*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role* Degree in Computer Science, Electronics, orequivalent experience Capability to analyze, troubleshoot, and take decisions on a course of action Ability tocollaborateand fostercommunicationinternally Ability tocultivateand maintain customerrelationships Flexibleandadaptablemindset in problem-solving situations Professional working level ofEnglish Knowledge of additionallanguageconsidered a major asset Technical expertise:Prior Technical Support or Customer Service experience preferred Familiarity with Windows operating systems and their key components Experience with configuration and troubleshooting of network equipment (switches, routers) Knowledge of networking principles, protocols, and storage solutions Familiarity with server virtualization and customer/server architecture Even better if you have these assets:Video surveillance (CCTV, CCTV, IP cameras and encoders, arrays, DVRs, etc.) License plate recognition Access control (reader, UTL, wiring, etc.) Knowledge of C#, Visual Basic, VBScript, PowerShell or other similar programming languages Knowledge of Microsoft SQL Server Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds. 4.5/5agreed in our 2022 Internal Engagement “ People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”To learn more about us, visit ourwebsite !#J-18808-Ljbffr
Job Title
Technical Support Engineer (All Genders)