Job Title

As a Customer Solutions Specialist, you’ll guide users through complex problems, meet them live on Zoom, help them onboard successfully, and collaborate closely with our product and sales teams to make sure customers are empowered and confident using Insycle. Company Overview:As a Customer Solutions Specialist, you’ll guide users through complex problems, meet them live on Zoom, help them onboard successfully, and collaborate closely with our product and sales teams to make sure customers are empowered and confident using Insycle. Company Overview: Insycle is on a mission to make working with data easy, fun, and not scary. We help teams clean, manage, and organize customer data inside CRMs like HubSpot and Salesforce—without code. Our customers use Insycle to simplify processes that normally require heavy technical skills, enabling them to move faster, reduce errors, and get better results from their data. We are a B2B SaaS startup where systems are evolving. If you enjoy solving puzzles and care deeply about helping people succeed, we want to meet you. What You’ll Do: Support Serve as the first line of support for customers via Intercom chat and Zoom video calls Troubleshoot advanced technical issues related to data formatting, automation workflows, bulk record operations, and more Collaborate with customers to solve complex use cases, combining curiosity with technical savvy Onboarding Lead and support onboarding for new customers, helping them see value early and often Strategically guide customers to not only solve their initial use case but also explore other ways to leverage the product Training and Demos Join and contribute to sales demos as a technical expert, offering insight and creative solutions Deliver thoughtful, caring support during Zoom sessions—listen actively, understand the customer’s goals, and offer creative, high-quality guidance tailored to their needs Contribute to Customer Service Team Improve and extend our documentation, templates, and internal processes as you identify gaps Think critically—suggest new approaches, identify patterns, and help build scalable solutions Be an internal advocate for our customers—what they need, what’s confusing, what’s working—and bring ideas to the team Qualities We're Looking For:Why This Role Is Exciting You’ll be on the front lines of a product that customers love but still need help mastering. You’ll work with smart business users and help them become even more successful. Your ideas will directly influence our support processes, product improvements, and customer experience. We’re a small team with a big mission, and your voice will matter. You’ll get to shape not just how we support customers—but how we grow. Compensation & Benefits:GBP 35K - 55K Annual 0.05% - 0.1% Equity Medical, dental, and vision insurance PTO, sick and unplanned time off, holidays Full-time, salaried position located remotely in the UKSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Consulting, Information Technology, and Sales Industries Software Development Referrals increase your chances of interviewing at Insycle by 2x Sign in to set job alerts for “Customer Solutions Specialist” roles.London, England, United Kingdom 1 week ago Onboarding Specialist - French OR Spanish Speaking - 100% remote - EuropeSt Albans, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 2 weeks ago Executive Support Associate (Remote - CST & EST/EDT Time Zone's specifically)Greater London, England, United Kingdom 1 month ago Client Data Solutions Specialist (German)London, England, United Kingdom 3 months ago Senior Assistant Company Secretary (12 Month FTC)London, England, United Kingdom 2 weeks ago St Albans, England, United Kingdom 2 weeks ago Volunteer Administrator Role (Remote) | Young Minders The BAME Home Education HubCroydon, England, United Kingdom 1 week ago Greater London, England, United Kingdom 1 week ago Gerrards Cross, England, United Kingdom 4 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago Volunteer Charity Governance Lead | Supporting Humanity CharitySenior Staff Backend Engineer, Customer OperationsLondon, England, United Kingdom 5 days ago Senior Legal Executive Assistant - Part-time (3 days a week)London, England, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr