Job Title

Direct message the job poster from Douglas Scott Legal Recruitment Head of National Legal Support at Douglas Scott RecruitmentLitigation Operations Manager Location:London OR Birmingham Hours:Full-time A highly regarded specialist litigation law firm is seeking a capable and hands-on Operations Manager to lead and streamline operations across large-scale group litigation matters. This newly created role offers a rare opportunity to shape operational frameworks in a dynamic legal environment. This position is ideal for a litigation lawyer or fee earner looking to pivot into a non-fee-earning, operational leadership role. It also suits professionals from banking or consulting backgrounds (such as the Big 4) seeking to transition into legal operations—especially those who thrive on process-building, strategic thinking, and seeing the bigger picture behind complex legal delivery. What You’ll Be Doing: Operational Strategy & Delivery:Build, implement, and refine operational processes to support effective management of high-volume group litigation matters. Project Management:Lead strategic initiatives focused on cost control, workflow efficiency, process improvement, and case logistics management. Process Ownership:Establish and manage key systems for handling large caseloads with complex claimant and payment requirements. Stakeholder Collaboration:Work closely with legal teams and business services (IT, Marketing, Accounts, HR, Compliance) across multiple offices to align operational delivery with business goals. Team Development:Set up the operational function and lead recruitment and management of additional operational support staff after initial embedding (within 6–12 months). Hands-on Execution:Proactively launch new frameworks, troubleshoot challenges, and continuously improve operational workflows. End-to-End Operational Management:Oversee daily management of case timelines, matter deadlines, and provide regular reports and updates to partners and stakeholders. Case Management Systems:Oversee and optimise case management systems to ensure efficient data handling and automation. Billing & Compliance:Liaise between partners, legal teams, and billing departments to ensure invoices are accurate, compliant with client requirements, and submitted on time. Risk & Compliance Oversight:Maintain and monitor the risk register, ensuring adherence to regulatory, financial, and internal risk protocols. Caseload Coordination:Drive activity through timely onboarding, matter engagement, and communication of client-specific billing and matter management needs. Internal Communications:Foster strong relationships across departments to ensure smooth case progression and effective information flow. What We’re Looking For: Demonstrable experience in operational management, ideally within a class action or group litigation environment, with a strong understanding of associated risks. Proven track record managing complex projects with multiple stakeholders and large volumes of data and payments. Strong experience with case management systems and process optimisation. Excellent stakeholder management skills with the ability to build and maintain effective internal and external relationships. Ability to manage multiple deadlines in a fast-paced, dynamic environment, maintaining attention to detail and professionalism. Proactive, hands-on leader confident in establishing new operational functions. Strong communication skills for clear, concise reporting and liaison with partners, fee earners, and support teams. Comfortable with hybrid working and flexible travel between office locations. Ideal for litigators or legal professionals seeking to transition into a strategic operations role, with more exposure to legal queries than administrative tasks. Apply now within or send your CV to: Seniority levelSeniority level Not Applicable Employment typeEmployment type Full-time Job functionJob function Legal Industries Legal Services Referrals increase your chances of interviewing at Douglas Scott Legal Recruitment by 2x Get notified about new Operations Manager jobs inLondon Area, United Kingdom . 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