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Job Title: Learning & Development Coordinator – UK & IrelandIndustry: Designer Toys and Collectible PiecesLocation: UK & IrelandJob Type: Full-time, PermanentWorking Hours: 40 hours per week (Monday to Friday, 9:00 AM to 5:00 PM, 1-hour paid break)About POP MARTFounded in 2010, POP MART is a global leader in designer toys and collectible culture. Through artist development, IP operations, and cultural engagement, we have built an integrated value chain around collectible art toys. Our iconic characters include Molly, Hirono, Skullpanda, and LABUBU, and we also collaborate with renowned brands such as Disney, Universal Studios, and Sanrio.In the UK, POP MART currently operates eight retail stores, along with more than six Robo Shops (vending machines for POP MART products).With an ambitious growth plan for 2025 and beyond, we are preparing to open new stores across the UK, including additional locations in other key cities, solidifying our footprint in the market.For more information, visit or our LinkedIn Career page.What to ExpectPOP MART is a boutique-sized, fast-growing company with a young, multicultural team where you can:Gain valuable experience supporting retail and employee development across multiple sitesWork in a collaborative environment with international team membersReceive comprehensive training in L&D practices, retail operations, and customer experienceContribute actively to embedding a strong learning culture and supporting the company’s growth in the UK & IrelandAccess opportunities for career progression as the business expands in the UK and internationallyRole OverviewAs our Learning & Development Coordinator – UK & Ireland, you will be responsible for delivering and coordinating employee training programmes, onboarding sessions, and service excellence initiatives.This role plays a key part in shaping the talent and skills of our teams, directly contributing to POP MART’s growth and outstanding customer experience across the UK & Ireland. You will work closely with the Regional L&D team, Store Managers, HR, and Operations to embed a strong learning culture at every level of the business.We’re looking for someone proactive, adaptable, and passionate about helping others grow. You’ll thrive in a dynamic, creative environment and bring strong communication and organisational skills to support learning across a multi-site retail network.Key ResponsibilitiesTraining & OnboardingDeliver induction and onboarding training for new joiners across stores and officeCoordinate and deliver learning sessions covering customer service, product knowledge, and sales practicesAdapt regional training content to reflect local needs, regulations, and languageMaintain training records and gather feedback to drive improvementsCustomer Experience & Service StandardsSupport initiatives that enhance the in-store customer journey and employee engagementCoach store teams on communication, upselling, and issue resolution techniquesMonitor service behaviours and partner with Store Managers to drive improvementsLearning OperationsHelp local teams navigate global e-learning systems and materialsOrganise learning calendars, training logistics, and trainer schedulingTrack completion and impact of key training programmes and share insights with the regional teamRequirements1 to 2+ experience in L&D or retail training, ideally in a fast-paced customer-facing environmentExperience delivering training sessions and adapting content for different audiencesPassion for retail, team development, and customer experienceStrong communication and presentation skillsProactive, people-focused, and able to build strong relationships at all levelsHighly organised and able to manage multiple priorities under pressureFamiliarity with LMS or training platforms is a plusAbility to travel between locations within the UK and occasionally IrelandDesirable but Not EssentialNEBOSH General Certificate in Occupational Health & Safety or equivalent qualificationsBackground in lifestyle, fashion, or pop culture retailUnderstanding of store operations and service KPIsExperience working in a multi-site retail environmentAdditional language skills