Job Title

Operations & Customer Support Executive at Market-Leading Acoustic Furniture Brand Driving Seamless Customer Journeys and Logistics ExcellencePosition:The Operations & Customer Support Executive role is positioned at the core of the business, acting as the vital connection between sales, logistics, and manufacturing. This role is responsible for overseeing the entire post-sale customer journey, ensuring that every stage, from order confirmation to delivery and aftercare, is handled smoothly and professionally. It involves resolving delivery or production issues, managing product lead times, and keeping all stakeholders informed with clarity and confidence. The role suits someone who excels in fast-paced environments, enjoys solving problems, and maintains high attention to detail.Candidate:The ideal candidate will have two to three years of experience in operations, logistics, or customer support within sectors such as furniture, interiors, or e-commerce. They must be highly organised, capable of managing several moving parts simultaneously, and communicate effectively with a tone that builds trust and provides clarity. A proactive and solutions-focused approach is essential, along with comfort using CRMs, order tracking systems, and collaborative platforms like Slack, Asana, or Notion. Experience working with UK-based and international manufacturers is advantageous, and the right person will remain calm and personable under pressure.Studio:This market leading acoustic furniture company is redefining the modern workspace by creating high-quality soundproof pods and modular office solutions that promote focus, collaboration, and productivity. The studio is growing rapidly and collaborates with top architects, designers, and workplace strategists across the UK. Known for its design-led ethos and innovative approach to workplace environments, the company offers a flat hierarchy and a collaborative culture where every team member has a voice and the opportunity to grow with the business.Apply:Apply via LinkedIn or email interiorproducts@ with the subject line: FC2333 Applicants must have valid Right to Work (RTW) in the UK, as those without will not be eligible.Due to the high volume of applications, we will only be able to respond to those shortlisted for the position.Refer a Friend:We are always interested to connect with industry #talent. If you know someone open to new opportunities, connect us. If we place them, you'll receive up to £500 as thank you.FOLIO is a leading agency specialising in design recruitment. We partner with top practices, boutique studios, and global design groups to connect talent with opportunity. Explore current vacancies and learn how we support design careers at