Job Title

Do you want to help power your career and be part of an evolving energy industry?​An exciting opportunity has arisen for an enthusiastic Regional Customer Service Support Lead to join our Field Operations Team.The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.We are looking for people who are passionate about developing their team and have a ‘Customer First’ mindset. Responsible for providing inspirational leadership for people managing administrative colleagues and deputising for the Regional Customer Service Manager when required. This role supports on regional projects, drives improvements in customer satisfaction, proactive customer communication, and provides real-time customer support.Along with a competitive salary between £34,344 - £39,671, we also offer the following:Enrolment into our pension scheme25 days holidayOur Regional Customer Service Support Leads are at the very heart of our Regions. The team around you performs a wide range of customer and administrative activities that keep the Region running smoothly.We’re excited to hear from candidates with a passion for our company and the industry and a desire to succeed.Apply now and we’ll be in touch.Key Responsibilities:Providing inspirational leadership and direction to your office-based team of up to 12 people. You will nurture and develop team members ensuring they are skilled and proficient on the tasks they are responsible for, delivering a 10 out of 10 service.Ensuring working practices and standards of the team are aligned to the Regional Customer Service Support model.Constructively challenging the 'status quo'; looking for ways to do things more effectively, better and to a higher standard.Driving and embedding change across the team, improving processes that deliver better outcomes for your Regions customers.Managing the priorities of the team and ensuring your team deliver key processes in line with agreed SLAs, such as issuing communications to customers or paying contractors.Working collaboratively with colleagues in other Regions ensuring best practice is followed and resourcing is maximised where required.Deputising for your Customer Service Manager on projects, improvement initiatives and improving the Regions approach to the customer service offering.Key Competencies:Confident in communicating with customers through different channelsExcellent organisational and time management skills – including the ability to manage your team's portfolio of workStrong team player who supports internal colleaguesAttention to detail – ability to work accurately inline with set policies and proceduresAbility to work in a fast-paced environmentResilient and solution focusedAn advocate of changeEssential Qualifications / Experience: NVQ Level 4 or HNC or above or 2 A levels or an equivalent qualificationPrevious Line Management experienceGood IT skills including use of Microsoft applications specifically Outlook, Word and ExcelExperience in leading and inspiring teams whilst delivering against a range of SLAsExperience in improving processes and creating sustainable efficienciesVisit /careers to find out more about this and other career opportunities.​Posted: 23 JulyClosing date for applications: 7 AugustInterviews are expected to be held week commencing 25 AugustTo comply with our electricity distribution licence, we must ensure our colleagues are fit and proper to visit and enter our customers’ premises. Consequently, as this role may involve visiting and entering our customers’ premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in your application if you are content for this check to be completedApplicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010. For more information regarding this vacancy please email sarah.tolchard@ quoting the vacancy reference number