Job Title

We are seeking a highly motivated Business Support Team Member to join our friendly and busy team. This is a fantastic opportunity for someone who thrives in a fast-paced office environment and wants to make a real impact by supporting both colleagues and clients to achieve their best.This role requires someone who is adaptable, detail-oriented, organised, and confident using their initiative. You will be at the heart of day-to-day operations, ensuring the smooth delivery of our services and contributing to our overall business efficiency.Key Responsibilities:Provide daily proactive administrative support to internal teams and external clients & learnersUse Microsoft Office applications to produce documents, reports and presentationsMaintain and update internal systems and shared resources (e.g. SharePoint, Bud, ACT!, HubSpot)Liaise with clients and delegates via email, phone, and video platformsAssist in the coordination of training programmes and client eventsFirst point of contact for phone calls and visitors to the officeMaintain confidentiality, professionalism and a high standard of customer careSupport the wider team with data input, analysis, and general office tasks as neededEssential Requirements:Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, Office 365, Teams/ZoomExcellent communication skills, both written and verbalStrong organisational skills and attention to detailAbility to work under pressure and manage multiple & changing prioritiesDemonstrate initiative, reliability, and a team-first attitudeDiscretion, empathy, and the ability to manage confidential informationDesirable, but not essential, Experience:Previous experience working in an office or support roleFamiliarity with management information systemsUnderstanding of Trailblazer ApprenticeshipsExperience with data entry, analysis, and reportingTech-Savvy and AI knowledgeWhat We Offer:A supportive, inclusive, and humour-filled team environmentModern, self-contained countryside offices with free parkingLocated just one minute off the A64 between Leeds and YorkOpportunities for career growth and developmentFlexible and family-friendly working consideredCommitment to equality, diversity, and inclusionAbout Us:At ioda Limited, we’re not your typical training and consultancy company. We’re a team of passionate, like-minded professionals based in Tadcaster, North Yorkshire, who believe in making a difference through innovative, engaging, and people-first development solutions. We specialise in Leadership & Management Development, Equality, Diversity & Inclusion, Coaching & Mentoring, Personal Effectiveness, and Trailblazer Apprenticeships.We pride ourselves on creating a positive, inclusive environment where everyone has a voice and contributes to the ongoing success and direction of our business. With career progression opportunities available, now is a great time to join our growing organisation.