Job Title

Job DescriptionWe are recruiting for a few Temporary Supporter Care assistants for a high profile social welfare charity. You will need strong supporter care and customer service skills worked on high volume inbound calls with strong database skills. Starting Mid August and will run into Mid November 2025.Initially working in their London office 5 days a week for the first 3-4 weeks, once trained there will be hybrid options .Handling inbound telephone calls from the public during our busy high volume appeal period. Processing orders, fundraising products by telephone, and handling related queries on products and deliveries to ensure a smooth ordering experience. Processing requests from organisations for fundraising materials for our busy nationwide appeal campaign. Taking telephone donations from the campaigns. Processing administrative updates on our supporter database. Handling additional ad hoc queries and coordinating with relevant team members and stakeholders to ensure these are resolved and the supporter has a positive experience.The Candidate Experience of working in a busy high volume contact centre and call handling environment Experience of providing excellent customer care and passionate about delivering a positive customer experience Confident, empathetic, polite and professional telephone manner Accuracy in data entry Experience of database/CRM...