Job Title

?? Senior 2nd Line IT Support Engineer ??Luton, Bedfordshire | Watford, Hertfordshire ??£34,390.58 per annum + Excellent Benefits & Personal Development??Enhanced DBS Check & Full UK Driving License Required ?? Ready to Elevate Your IT Career? Are you a tech-savvy problem solver with a passion for delivering exceptional IT support? Do you thrive in a fast-paced, mission-driven environment where your expertise makes a real impact? If so, we want to hear from you! Join a forward-thinking organisation that's transforming lives through high-quality technical and professional education. From apprenticeships to higher education, your work will directly support learners and educators across multiple campuses. ?? What You'll Be Doing: As aSenior 2nd Line IT Support Engineer , you'll be the go-to expert for resolving complex technical issues and leading service improvements. You'll: Deliver expert 2nd Line to some 3rd Line support across Windows 10/11, macOS, iOS, Android, and enterprise applications. Manage incidents using SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem & Azure AD). Lead root cause analysis and problem management processes. Maintain ITSM records (ServiceNow, Remedy, HEAT) and support ITIL-align...